Speakerphone call quality... on other end

[AndroidMac86]

I seem to be having a problem with my Samsung Galaxy S5. Everyone I talk to on the phone with the speakerphone says they have trouble hearing me. I am on Verizon. I had a Droid 4 for a long time and never heard complaints of people on the other end when using the speakerphone. I'm talking in the same places, so I don't think it's a reception issue.

It's too bad because I can hear people perfectly clear on the speakerphone--they just can't hear me.

Is this a defect of my phone? Is there a fix?

My apologies if this has been discussed before. I tried to do a search but couldn't figure out how to narrow the search to just this subforum.

 

[Almeuit]

I believe there is a setting under the phone app that has to do with noise cancelation.. If I am not mistaken it causes some issue with speakerphone... Turn that off and see if it helps.

 

[AndroidMac86]

I forgot to mention I have turned off the noise reduction feature and it doesn't seem to make any difference.

 

[AndroidMac86]

Nobody else has this problem? I remember when I was researching this phone initially I read about complaints about the speakerphone but I can't find anything on the subject now.

 

[Rmedy21]

Try restarting the phone or factory reset. I have Verizon and the S5 and the voice clarity is clear like no tomorrow. I too had issues with people saying they couldn't hear me. I just factory rest my phone and boom now my is good as new.

Posted via Verizon Galaxy S5

 

[AndroidMac86]

Good idea. I take it a factory reset will wipe out everything on my phone, right? Any instructions on how to do it?

 

[Rmedy21]

Good idea. I take it a factory reset will wipe out everything on my phone, right? Any instructions on how to do it?

Yes it will but most of your stuff will be backed up to Google so you should be good. Go into settings, click the backup and reset. Once you have done that chose factory reset it will let you know all you data will be deleted. Once you have done that then you should be good.

Verizon Galaxy S5

 

[AZgl1500]

Good idea. I take it a factory reset will wipe out everything on my phone, right? Any instructions on how to do it?

Before you do the Factory Reset,

backup your phone with Kies3.0 * Kies | SUPPORT | SAMSUNG

that will allow you to get a big headstart on reconfiguring your phone again.
Kies3.0 will reinstall all of your apps and contacts and messages,etc.