Day 3 of trying to back up my GS5 to my macbook pro using Kies and it just endlessly says its loading. Im using the USB3.0 cable that came with the phone and I removed Android File Transfer because a prompt showed up saying that in the future if I decided to use AFT I would have to remove Kies as they clash. Still no success. I sat on hold with Samsung for 55 mins, fell asleep and eventually someone showed up to help me using the a program to get inside both my macbook pro and my GS5 still no success