Why doesn't 4G work with my Samsung mini S5 SM-G800Y?

[a_browndog]

4G doesn't work - Samsung mini S5 SM-G800Y

Hi Community,

I have searched but can't find any info on my issue.

In short the 4G (LTE) won't function on my device. Below is what I know/have tried. Hoping someone has some ideas.

Samsung mini S5 SM-G800Y

- The device is correct band for 4G N/W I am on (band 4 1800MHz). It was sold originally by the N/W provider I am using (2degrees New Zealand) and confirmed good for their N/W. Also it came factory reset so I don't think has anything custom.. although can check if theres some way.
- I have tried a friends sim card (works on 4G on his S5) and doesn't get 4G on mine (i.e. not my sim)
- I have enabled the network correctly, and power cycled several times (i.e 4g/3g/2g auto is selected)
- I am on latest IOS (KitKat 4.4.2)

I feel like maybe my unit is faulty but would have thought if the phone wasn't working for 4G then I would see 3G issues (I don't).

Finally its not under warranty so there'l be no sending it off for someone else to solve (hence why I am here trying to solve).

Cheers for any help -greatly appreciated.

 

[ironass]

Re: 4G doesn't work - Samsung mini S5 SM-G800Y

Hi Community,

I have searched but can't find any info on my issue.

In short the 4G (LTE) won't function on my device. Below is what I know/have tried. Hoping someone has some ideas.

Samsung mini S5 SM-G800Y

- The device is correct band for 4G N/W I am on (band 4 1800MHz). It was sold originally by the N/W provider I am using (2degrees New Zealand) and confirmed good for their N/W. Also it came factory reset so I don't think has anything custom.. although can check if theres some way.
- I have tried a friends sim card (works on 4G on his S5) and doesn't get 4G on mine (i.e. not my sim)
- I have enabled the network correctly, and power cycled several times (i.e 4g/3g/2g auto is selected)
- I am on latest IOS (KitKat 4.4.2)

I feel like maybe my unit is faulty but would have thought if the phone wasn't working for 4G then I would see 3G issues (I don't).

Finally its not under warranty so there'l be no sending it off for someone else to solve (hence why I am here trying to solve).

Cheers for any help -greatly appreciated.

Hello and welcome to Android Central browndog!

First and foremost, your model of the Galaxy S5 Mini, G800Y, was first launched less than a year ago, in July 2014. Therefore, it is well within the 2 year warranty period for Samsung New Zealand. See, here...

WARRANTY FOR SAMSUNG PRODUCTS (MOBILE PHONE, TABLET, GALAXY CAMERA AND ACCESSORIES)

Assuming, as you say, that you are in a 4G area for 2degrees, see map, and that you have the correct APN settings for 2degrees network you may need to contact your carrier, 2degrees, for them to register your phone as belonging to their network or be allowed 4G access.