Galaxy S5 locked screen, how can i get in?

[AC Question]

Galaxy S5 locked screen

Galaxy S5 locked screen "Asking for Alternative Password"

Phone is locked and asking for an Alternative Password. How can I provide a Alternative Password when I didn't set one? Is there a way to unlock the phone so I can use it without doing a factory reset and loosing all my information.

If there is no way to get in ....is there a way to do a backup so I do not loose VIP information that has been stored?

 

[B. Diddy]

Re: Galaxy S5 locked screen

Welcome to Android Central! What kind of primary screen unlock was it set for? Fingerprint?