S5 "Contacts" App no longer searching global address book
I have a Verizon Samsung S5 running Android 5.0, and use Microsoft Exchange Active Sync to synchronize my global address book, calendar, and email at my work.
Previously, I was able to find contacts in my global address book who were not contacts in my phone by just searching their name. If a contact was not a contact on my phone, the app would briefly say "searching on <domain>", before pulling up all contacts in my corporate address book that matched the search criteria
Now, I can only see contacts for whom I have a contact in Outlook, gmail etc versus everyone in my corporate library.
I AM able to see all contacts in my corporate library using an app called "Corporate Address Book", but this lacks many of the slick features (pictures, swipe to text) that "Contacts" has. This tells me that the problem isn't with the global address list itself, but rather with the app.
So far I have tried:
*Double-checking all of my sync settings in the account
*Double-checking that I am showing all contacts (for testing, I tried just showing contacts from my exchange account, that didn't work)
*Removing the exchange account, re-adding it
*Factory re-setting the phone
*Clearing all certificates, reloading them
Note that immediately after I factory reset my phone, the contact app briefly behaved as expected. However, while my phone was auto-downloading my apps, it quickly stopped again.
This leads me to believe that it may be caused by a particular combination of apps/settings on my phone versus a problem with Android 5/S5s in particular.
Any help you could provide would be greatly appreciated!
I have a Verizon Samsung S5 running Android 5.0, and use Microsoft Exchange Active Sync to synchronize my global address book, calendar, and email at my work.
Previously, I was able to find contacts in my global address book who were not contacts in my phone by just searching their name. If a contact was not a contact on my phone, the app would briefly say "searching on <domain>", before pulling up all contacts in my corporate address book that matched the search criteria
Now, I can only see contacts for whom I have a contact in Outlook, gmail etc versus everyone in my corporate library.
I AM able to see all contacts in my corporate library using an app called "Corporate Address Book", but this lacks many of the slick features (pictures, swipe to text) that "Contacts" has. This tells me that the problem isn't with the global address list itself, but rather with the app.
So far I have tried:
*Double-checking all of my sync settings in the account
*Double-checking that I am showing all contacts (for testing, I tried just showing contacts from my exchange account, that didn't work)
*Removing the exchange account, re-adding it
*Factory re-setting the phone
*Clearing all certificates, reloading them
Note that immediately after I factory reset my phone, the contact app briefly behaved as expected. However, while my phone was auto-downloading my apps, it quickly stopped again.
This leads me to believe that it may be caused by a particular combination of apps/settings on my phone versus a problem with Android 5/S5s in particular.
Any help you could provide would be greatly appreciated!
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