How can I wipe a phone with a broken screen?

Daniel Folk

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Sep 12, 2015
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Wipe phone with broken screen

I dropped my phone and cracked the screen and now the screen is all black. I went through insurance and received my new phone. I've deactivated the old phone and activated my new phone. I've been reading other responses for a similar problem but it seems like most of them have not activated the new phone yet and were able to wipe the phone using the Android Device Manager. Since I've already activated my new phone, if I use ADM it finds my new phone and not my old phone.

Is there a way to wipe the data off of the old phone with a broken screen after I've already activated my new phone?
 

PapaGary

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Jan 23, 2014
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Re: Wipe phone with broken screen

Android Device Manager can locate more than one phone. Mine shows both of my Moto Xs plus my Barnes & Noble Nook.

Go to Google Play, Settings, My Devices to confirm that it is listed.