Galaxy S5 Screen Problem with USB Connection!!!!!!

GBG1863

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Dec 30, 2015
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Hi everyone! So my S5 broke the other day. Not sure exactly what is wrong with it, but the screen will not turn on or light up. The phone works. The notification LED still works, so I know that it is receiving.

But that isn't my issue. I am getting another phone in a few days and need to move the files from the broken phone. Since the screen won't illuminate, I cannot change my computer from recognizing it as a camera (which it is doing) to the MTP format.

Does anyone have any ideas? I have files on there that I need for work that weren't backed up recently.

I really need help and would appreciate any insight!!!! Thank you!! :)
 

can3gxw

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Nov 1, 2010
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Have you tried installing Samsung Smart Switch on your computer and backing up the data from there? You can also try installing Samsung Kies which should allow you to access the files on your phone - it has a built in file manager/explorer that may give you access....

Good luck.
 

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