samsung galaxy s5 spontaneous lcd crack: not covered by warranty!
I used my phone in the bus coming to work, put it in my pocket then on my desk at work, on december 26. When I came back, the lcd (not the digitizer) was cracked in multiple places and the display wasn't working. This is clearly a defect, as I did not drop the phone, neither could Samsung show that it was dropped, as there was no damage to the digitizer. However, Samsung initially told me it would be covered by warranty, but when I sent it in, they asked for $183, saying it was physical damage. Talking on the phone with level 2 technician did not work either, they just refused to honor their warranty, This is so everyone knows about how cheap they are. Sinan Tuzer
I used my phone in the bus coming to work, put it in my pocket then on my desk at work, on december 26. When I came back, the lcd (not the digitizer) was cracked in multiple places and the display wasn't working. This is clearly a defect, as I did not drop the phone, neither could Samsung show that it was dropped, as there was no damage to the digitizer. However, Samsung initially told me it would be covered by warranty, but when I sent it in, they asked for $183, saying it was physical damage. Talking on the phone with level 2 technician did not work either, they just refused to honor their warranty, This is so everyone knows about how cheap they are. Sinan Tuzer
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