Need help ASAP: update failed, even after factory reset

[Nooblet]

Galaxy S5 on Verizon running lollipop. My phone previously failed the update due to lack of space. I uninstalled a lot of apps to free up about 3.4 GB of space. When I went to check for software updates it said phone was up to date even though it wasn't. I then did a factory reset and checked again for updates --- still says phone is up to date. Any idea how to fix this? Maddening that even with the reset it still won't work.

Not sure it's relevant but I backed up apps, data, etc. to the SD card using Samsung Smart Switch before I did the reset.

Just tried using Kies on my PC to force the update and Kies says the phone has the latest firmware. Which it doesn't. *SIGH*

Many thanks for the help, folks ! ! :-$

 

[B. Diddy]

If you refuse an update, or if it fails, sometimes you have to wait a few days or weeks for the OTA to come again, since you might get pushed to the end of the queue.

Also, see if Samsung Smart Switch allows you to update the firmware. (I thought Kies isn't entirely compatible with more recent Samsung phones.)

 

[combat82]

It'll give you more headaches honestly...I would stay on lollipop til a newer update is available

Posted via the Android Central App

 

[ironass]

Try setting your phone's date manually to tomorrow's date and try checking for the update OTA, again.

 

[can3gxw]

+1 for B. Diddy's suggestion - dump KIES and use Smart Switch. I find that works a lot better for everything than KIES ever did.