1. AC Question's Avatar
    My S5 is about to reset. It was in my laptop bag and, apparently, was not closed properly. It normally has a "swipe" access that must have been activated and run through all of it's security tries then it defaulted to a numerical password. It is now down to one final "numerical" backup pin that I do not have nor even knew existed. Is there anything that I can do to keep the reset from happening. I can prove to Verizon that this is my phone but they say there is nothing that can be done. Am I really going to lose 12 years of contacts?
    06-29-2016 11:34 PM
  2. susann7429's Avatar
    Did you ever figure out how to reset the backup pin without losing data. The same thing has happened to me!! Any clues appreciated!
    04-26-2017 06:06 AM
  3. belodion's Avatar
    ^ Welcome.

    You're unlikely to get a response from a non-member who posted so long ago. I'll move the thread to the S5 forum.
    04-26-2017 07:32 AM

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