Hi,
Apologies if this has been asked before. I've trawled here, there and everywhere for a few days now, but info I have managed to find so far is becoming more fragmented and I'm kinda stuck now as it's getting a little confusing. I'd rather run this by some Android experts like yourselves at this point before trying something myself and going from bad to worse!! Am hoping an Android expert could please help in one place, list possible options to hopefully give me the confidence of what to possibly do next. Will provide as much info and keep as short as I possibly can.
I specifically wanted an S5 as obviously S6 or newer no longer has removable SD or batteries and with my difficult and dire life circumstances, I really needed a phone that had those options. Unfortunately, it's stuck on the stock 4.2.2 KitKat OS.
No OTA update and Kies/Smart Switch no joy to update at all either. Smart Switch correctly recognses new phone as a Galaxy S5 and I'm 95% certain it's genuine from tests I have done so far. Get the same error everytime, "The latest updates have already been installed". (USB is set to AP and the USB settings are MTP + ADB).
I recently purchased my "New authentic unlocked / SIM free Samsung Galaxy S5 (SM-G900F) from an Amazon UK seller (fulfilled by Amazon, blah blah). Samsung seem to think the handset is a genuine UK device, but basically were unable to help me and the rep (online live chat) I spoke to was as baffled as I am on what was happening . For some weird reason in the ABOUT DEVICE section on the phone too, it's strangely showing up as a United Arab Emirates model with a TRA ID No. I can't tell what service provider my new G900F was unlocked from as there are no provider specific apps still present on the device (which I assumed there should still be if "nothing more than a simple unlocking procedure" was the ONLY thing that had been carried out on this new phone??? (My old S2 (GT-I9100) still had a Vodafone Updater app and a couple more hard coded Vodafone specific apps for example despite me purchasing that years ago also as an unlocked / SIM free handset too, so the S2 was unlocked from Vodafone.. Am speculating/guessing that the person unlocking the phone was rushing the process and in so doing, has inadvertently flashed a UK phone with UAE firmware/OS instead of the correct UK firmware/OS which is stopping my handset updating because certain information isn't matching up correctly????????? (Or, doesn't it work like that?????)
Have given phone serial No. to Samsung in an online chat session. The phone apparently checks out as authentic, so no issues there (I hope lol ).
My service carrier is Orange (EE) UK (my location is The UK).
Android OS: (stuck on) ANDROID 4.4.2.
Full phone details are:-
I received the handset exactly as it is and I haven't rooted the phone and as far as I'm aware it hasn't been rooted as the Knox warranty appears intact. From the limited info I've learned the last couple of days, I understand the warranty hasn't been voided on this phone, but am I correct in saying someone has incorrectly installed an OS for another global region (The UAE) on my UK handset prior to me receiving it please?
I'm former UK military and I badly injured my lower back and spine in service. As a result I am now in extreme constant chronic pain, VERY badly disabled and housebound 95% of the time, and bedridden a hell of a lot too!!! Ideally, I need to try and fix this problem from my own home. Obviously I'm INCREDIBLY reliant upon my mobile devices for various reasons and problems like these become a significantly greater problem to me than someone who can jump in a car, etc, and easily get to a Samsung authorised centre .
I really need to try and fix this myself if it's possible without bricking my new phone or making everything even worse than it already is. Unfortunately, I'm also forced to take multiple heavyweight pain and other medications. PLUS, I've literally only just started to read and digest these more advanced options regarding Androids over the last couple of days, so please be gentle with the Android tech talk lol. Might be easier in some respects to treat me as a complete noob lol, as I literally don't yet understand what some of this stuff is or means, but with help can hopefully get my head around this and fix it .
Samsung have suggested taking the phone to a Samsung center for help which is MUCH easier said than done in my case, obviously it's not quite that simple .
I'm reasonably handy with Windows PC's and software (I've built my own rigs or rigs for others in in the past for example and obviously needed to know what was required to do all that, etc, (although I am a little rusty of late lol). Admittedly when it comes to Android, Ive never rooted one.or been a serious power user, I've really only read up on what I've needed to to keep them running well or for minor issues. I can happily set up/backup/restore Androids and I also own an older Acer Iconia Tab A700 and a slightly more recent Sony Xperia Z2 Tab 10 which I can use competently, but I'm no expert lol, and I've never done anything advanced with them (although may now start looking into that more). I still have my older Galaxy S2 as well, unfortunately I no longer have a SIM card or adapters that will fit it and my service carrier is going to start charging me if I keep asking for new SIMs, not to mention days waiting for them, etc, leaving me stuck without a phone at all which would not be a good thing with my circumstances as they are.
Has the software on my device been mismatched to a UK handset first of all please??? (IF more complicated than that, I guess it'll have to be returned but I'd like to avoid that if necessary, being without a phone in my situation is ABSOLUTE last resort).
Is this a problem that if I downloaded some software to my PC and if someone could link me to or send me the correct UK 4.2.2 OS/firmware I could potentially sort out myself please???
If it is mismatched software to hardware, IF I replaced the software with the correct software for my handset, presumably this would then get me back on track and it would then be able to go through a normal updating procedure???
ANY and ALL help and advice would be very much appreciated.
Thanks for reading and apologies for length of post and questions.
Apologies if this has been asked before. I've trawled here, there and everywhere for a few days now, but info I have managed to find so far is becoming more fragmented and I'm kinda stuck now as it's getting a little confusing. I'd rather run this by some Android experts like yourselves at this point before trying something myself and going from bad to worse!! Am hoping an Android expert could please help in one place, list possible options to hopefully give me the confidence of what to possibly do next. Will provide as much info and keep as short as I possibly can.
I specifically wanted an S5 as obviously S6 or newer no longer has removable SD or batteries and with my difficult and dire life circumstances, I really needed a phone that had those options. Unfortunately, it's stuck on the stock 4.2.2 KitKat OS.
No OTA update and Kies/Smart Switch no joy to update at all either. Smart Switch correctly recognses new phone as a Galaxy S5 and I'm 95% certain it's genuine from tests I have done so far. Get the same error everytime, "The latest updates have already been installed". (USB is set to AP and the USB settings are MTP + ADB).
I recently purchased my "New authentic unlocked / SIM free Samsung Galaxy S5 (SM-G900F) from an Amazon UK seller (fulfilled by Amazon, blah blah). Samsung seem to think the handset is a genuine UK device, but basically were unable to help me and the rep (online live chat) I spoke to was as baffled as I am on what was happening . For some weird reason in the ABOUT DEVICE section on the phone too, it's strangely showing up as a United Arab Emirates model with a TRA ID No. I can't tell what service provider my new G900F was unlocked from as there are no provider specific apps still present on the device (which I assumed there should still be if "nothing more than a simple unlocking procedure" was the ONLY thing that had been carried out on this new phone??? (My old S2 (GT-I9100) still had a Vodafone Updater app and a couple more hard coded Vodafone specific apps for example despite me purchasing that years ago also as an unlocked / SIM free handset too, so the S2 was unlocked from Vodafone.. Am speculating/guessing that the person unlocking the phone was rushing the process and in so doing, has inadvertently flashed a UK phone with UAE firmware/OS instead of the correct UK firmware/OS which is stopping my handset updating because certain information isn't matching up correctly????????? (Or, doesn't it work like that?????)
Have given phone serial No. to Samsung in an online chat session. The phone apparently checks out as authentic, so no issues there (I hope lol ).
My service carrier is Orange (EE) UK (my location is The UK).
Android OS: (stuck on) ANDROID 4.4.2.
Full phone details are:-
- AP:. G900FXXU1ANC9
- CP:. G900FXXU1ANCE
- CSC:. G900FFOJV1ANCD
- Baseband version:. G900FXXU1ANCE
- Build No. OT49H.G900FXXU1ANC9
- Current Binary:. Samsung Official
- System Status:. Official
- Reactivation lock:. Off
- Knox Warranty Void:. 0 x 0
- Qualcom Secureboot:. Enable
- AP SWREV:. S1 , T1 , R1 , A1 , P1
- UDC Start
I received the handset exactly as it is and I haven't rooted the phone and as far as I'm aware it hasn't been rooted as the Knox warranty appears intact. From the limited info I've learned the last couple of days, I understand the warranty hasn't been voided on this phone, but am I correct in saying someone has incorrectly installed an OS for another global region (The UAE) on my UK handset prior to me receiving it please?
I'm former UK military and I badly injured my lower back and spine in service. As a result I am now in extreme constant chronic pain, VERY badly disabled and housebound 95% of the time, and bedridden a hell of a lot too!!! Ideally, I need to try and fix this problem from my own home. Obviously I'm INCREDIBLY reliant upon my mobile devices for various reasons and problems like these become a significantly greater problem to me than someone who can jump in a car, etc, and easily get to a Samsung authorised centre .
I really need to try and fix this myself if it's possible without bricking my new phone or making everything even worse than it already is. Unfortunately, I'm also forced to take multiple heavyweight pain and other medications. PLUS, I've literally only just started to read and digest these more advanced options regarding Androids over the last couple of days, so please be gentle with the Android tech talk lol. Might be easier in some respects to treat me as a complete noob lol, as I literally don't yet understand what some of this stuff is or means, but with help can hopefully get my head around this and fix it .
Samsung have suggested taking the phone to a Samsung center for help which is MUCH easier said than done in my case, obviously it's not quite that simple .
I'm reasonably handy with Windows PC's and software (I've built my own rigs or rigs for others in in the past for example and obviously needed to know what was required to do all that, etc, (although I am a little rusty of late lol). Admittedly when it comes to Android, Ive never rooted one.or been a serious power user, I've really only read up on what I've needed to to keep them running well or for minor issues. I can happily set up/backup/restore Androids and I also own an older Acer Iconia Tab A700 and a slightly more recent Sony Xperia Z2 Tab 10 which I can use competently, but I'm no expert lol, and I've never done anything advanced with them (although may now start looking into that more). I still have my older Galaxy S2 as well, unfortunately I no longer have a SIM card or adapters that will fit it and my service carrier is going to start charging me if I keep asking for new SIMs, not to mention days waiting for them, etc, leaving me stuck without a phone at all which would not be a good thing with my circumstances as they are.
Has the software on my device been mismatched to a UK handset first of all please??? (IF more complicated than that, I guess it'll have to be returned but I'd like to avoid that if necessary, being without a phone in my situation is ABSOLUTE last resort).
Is this a problem that if I downloaded some software to my PC and if someone could link me to or send me the correct UK 4.2.2 OS/firmware I could potentially sort out myself please???
If it is mismatched software to hardware, IF I replaced the software with the correct software for my handset, presumably this would then get me back on track and it would then be able to go through a normal updating procedure???
ANY and ALL help and advice would be very much appreciated.
Thanks for reading and apologies for length of post and questions.