This has GOT to have been answered 1000 times before, but I can't find it. Sorry. Until a recent automatic windows update, I would plug my phone into my PC using a USB 2 cable, and there would be my phone in the directory structure of Windows Explorer, listed as a folder. After last night 's windows 10 upgrade, that process doesn't work anymore. Nor has anything else I've tried. Yes, I use Dropbox and iCloud, but I need to empty various data files into external hard drives. I haven't had trouble like this since the early days of Windows Phone, or whatever they called it then.