update problem

B. Diddy

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What do you mean it doesn't respond? When you go to Settings>About Phone>System Updates and tap Check for Updates, what exactly happens?
 

B. Diddy

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It may just be that there are no system updates available for the phone. What carrier are you on, and was the phone originally purchased from this carrier or from a different one?
 

haliti21

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The phone is bought from O2 DE but i always used Vodafone. It used to work until 1 month ago. I bought another samsung ,not a s6, at the same time and place and it works fine.
 

B. Diddy

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A carrier-specific phone usually has to be on that carrier's network in order to get the proper system update. Or you could try using Samsung Smart Switch.
 

haliti21

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At the moment seems there is no new updates from samsung. I don't think that is a carrier problem because i have used Vodafone since when i bought it and it updated to Marshmallow. It only bothers me that there is no reactin from the commands and as I searched on the net no one had this issue.
 

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