so... I pretty much gave up on the idea of skipping over the S6 and S6 edge because of lack of SD card slot and removable battery. there's no viable alternative within the next 5 or 6 month from any other manufacturer.
A few hours ago, I went to the local Best Buy store and checked out the S6 at the Samsung display area.(or whatever they call it) It was very impressive, just like all the reviews I've seen online.
I was being a jerk and played with the S6 for almost 30 minutes and kid of ignored the Samsung guy (no other customer was around) When I was all done I attempted to place the phone back down. The security cord was in the way, so I pulled the phone up again and the S6 edge slipped out of my hand. The security cord yanked the phone back down. The phone made loud cracking sound as it hit the table face down. I figured it was no biggie and just put the phone back to its original position. That's when I noticed a spider-shaped crack about 1/2 inch wide.
Being an honest(dumb) guy, I walked up to the Samsung guy and told him what had happened. I admitted to the crack. He seems disturbed by it and had no idea what to do. He called someone on the phone and they apparently came up with no solution.
After waiting around for another 10 minutes, he asked for my name and number and said he would find out later this afternoon or tomorrow. I will be frank. For a brief instant, I was having a flashback to 30 years ago in high school and contemplated giving him a fake name and phone number. That lasted half a second. I gave him my real full name and home phone number. They could have easily found out who I was anyway, since I visit that Best Buy almost every week and even the Best Buy Mobile manager knows me by first name.
Anyway.... I just want to get some opinions on this issue. I admit to causing the damage. However, the drop distance was less than ONE FOOT(about half the length of the security cord). It was on a table. Is the S6 edge really that fragile? The crack is, yes, you guessed it, right on the edge of the glass where it curves. The crack was not on the surface.. when I ran my finger over it, the glass still felt smooth. The crack appears to be on the inside of the glass.
When the Samung guy calls back and want me to take responsibility, what are my options?
(1)
offer to pay for repair of the S6 edge (whatever Samsung normally charges customers for such repairs)
(2)
refuse to pay... the phone should not have cracked from a one-foot drop
(3)
play dumb or just turn the phone conversation into one or two hours, in the hopes that they just give up
(4)
not pick up the phone
A few hours ago, I went to the local Best Buy store and checked out the S6 at the Samsung display area.(or whatever they call it) It was very impressive, just like all the reviews I've seen online.
I was being a jerk and played with the S6 for almost 30 minutes and kid of ignored the Samsung guy (no other customer was around) When I was all done I attempted to place the phone back down. The security cord was in the way, so I pulled the phone up again and the S6 edge slipped out of my hand. The security cord yanked the phone back down. The phone made loud cracking sound as it hit the table face down. I figured it was no biggie and just put the phone back to its original position. That's when I noticed a spider-shaped crack about 1/2 inch wide.
Being an honest(dumb) guy, I walked up to the Samsung guy and told him what had happened. I admitted to the crack. He seems disturbed by it and had no idea what to do. He called someone on the phone and they apparently came up with no solution.
After waiting around for another 10 minutes, he asked for my name and number and said he would find out later this afternoon or tomorrow. I will be frank. For a brief instant, I was having a flashback to 30 years ago in high school and contemplated giving him a fake name and phone number. That lasted half a second. I gave him my real full name and home phone number. They could have easily found out who I was anyway, since I visit that Best Buy almost every week and even the Best Buy Mobile manager knows me by first name.
Anyway.... I just want to get some opinions on this issue. I admit to causing the damage. However, the drop distance was less than ONE FOOT(about half the length of the security cord). It was on a table. Is the S6 edge really that fragile? The crack is, yes, you guessed it, right on the edge of the glass where it curves. The crack was not on the surface.. when I ran my finger over it, the glass still felt smooth. The crack appears to be on the inside of the glass.
When the Samung guy calls back and want me to take responsibility, what are my options?
(1)
offer to pay for repair of the S6 edge (whatever Samsung normally charges customers for such repairs)
(2)
refuse to pay... the phone should not have cracked from a one-foot drop
(3)
play dumb or just turn the phone conversation into one or two hours, in the hopes that they just give up
(4)
not pick up the phone