Why does my S6 Edge phone call screen disappear?

[AC Question]

S6 edge phone call screen disappears

The past few weeks whenever I make a call the call screen disappears. The bar at the top of the screen is green and my call is still active, but dragging down the screen shows no menu to hang up, mute, or speaker like it did in the past. Also I hit the recent programs button and there's no window for my call. I hit the phone button and there's nothing. The call will still show up in the log once we hang up. I literally cannot hang up without shutting off my phone. I can't mute my microphone or toggle speakerphone.

I checked online and can't seem to find anyone with the same issue. Does anyone have this? Know how to fix it? thanks!

 

[B. Diddy]

Re: S6 edge phone call screen disappears

Welcome to Android Central! So the entire screen isn't blacking out? Is the phone up against your ear when this happens, or are you looking at it from arm's length?