My husband's Galaxy Edge 6 keeps going to the maintenance boot mode shown in the photo and factory resetting randomly. Verizon can’t seem to solve the issue.
• He's had the phone replaced by twice in the past month,
• 10 hours of calls between Verizon and Samsung
• ditched his old Google account in case it was something with his backup
• Replaced his SIM card
• Went to both the Verizon store and to the Samsung center in Best Buy for them to run diagnostics, flash it, etc. They can find nothing wrong with it.
• He’s had numerous factory resets, master resets, etc.
Nothing has helped. Verizon IT help is useless as they don’t’ even communicate with each other when they set up calls with him to try to work on it. Verizon is refusing to give him a different phone model and Samsung wants him to send the phone to them and be without one for 2 weeks, which is not an option because he needs it for work.
Does anyone here know how to fix this?