Oh I know, but I wonder if this is part of their research. I feel like dissenters are such a small minority that its like 10 out of 1000 that are not happy with the new design. Are they really concerned with those 10 or are they satisfied pleasing the 990?
I wouldn't be surprised if Samsung monitors online forums for its products. With the Internet, you can look at all public forums in multiple countries and languages. The last time I checked, there were around 68 models of Samsung phones capable of running Kit Kat or above. Most of those phones are only available outside the US.
If I had to guess, Samsung wants everyone to have a Samsung phone. The competition is fierce in the mobile market. Leaving anyone unhappy only gives an opportunity to a competitor, and Samsung doesn't want that to happen.
Every time Samsung gets a smartphone customer, they also get their foot in the door to sell Samsung phone accessories, smart watches, televisions, Chromebooks, Windows PCs, and anything else with a Samsung label slapped on it.
When Samsung satisfies 1000 of 1000 customers, they make a lot of money.