Camera Focus Issue

[umamiking]

It looks like the Galaxy S6 is suffering from the same camera focus issues as the Note 4. I have a brand new S6 from T-Mobile and I just noticed today that my camera module, the actual hardware, is stuck. I cannot get it to focus whether it's in AUTO or Selective Focus. And whether the subject is near or far away. Tapping to focus doesn't make a difference. This affects video and stills.

The only way to fix it is to gently shake the phone or to give it a few firm taps on the back, near the camera module.

It looks like I am only the second report of this (the first is on Reddit). Has anyone else seen this? I have already contacted T-Mobile and I am going to order a new phone and return this one.

 

[SpookDroid]

Yup, return it. My T-Mobile Note 4 had the same issue and when the replacement unit came back, the issue was gone. Makes sense if this is the same camera as the Note 4.

 

[umamiking]

So annoying to have to deal with this on a new device!

 

[I Can Be Your Hero]

So annoying to have to deal with this on a new device!

Unfortunately manufacturing defects do happen. It sucks, but someone has to get defective units.

Just return it explaining the problem.

 

[hjudez]

I am having the same issue here. I cannot autofocus until I shake the device. Any solution?

 

[umamiking]

I am having the same issue here. I cannot autofocus until I shake the device. Any solution?

I am sorry to say, you have no choice but to exchange it for a new device. I am not kidding. This is a hardware issue. You can't fix it.

 

[mitsueks]

I had to replace my wife's T-Mobile 64gb S6, the replacement is in the mail. Same issue since day one (3/31)

Posted via the Android Central App

 

[SpookDroid]

I am having the same issue here. I cannot autofocus until I shake the device. Any solution?

I agree with umamiking... This is a hardware issue. No fix but to either get it replaced or send it in for repair. Not a simple software patch.

 

[wezzyd]

Same here. Just contacted o2 and getting a replacement phone tomorrow

Posted via the Android Central App

 

[limeaid]

Had the same issue. There is another thread about this. Look for the title "camera blur"

Personally, I think first batch of phones has serious QC issues, particularly on TMobile. I ended up returning mine and not getting another one in exchange. I'm going to wait a few weeks to see if the second batch is better. I may also consider he LG G4 instead

 

[wezzyd]

Yeah think I started that thread and then noticed this one lol. Fingers crossed my new one will be OK. Although, since the bit of shaking on this one, camera does seem to focus quicker

Posted via the Android Central App

 

[SpookDroid]

True, most phones were T-Mobile's... myself included.