Reluctant home button

[danthman]

Anyone else have a home button that doesn't work 100% of the time?

Sometimes, I push it, feel/hear a click, but nothing happens. I'd estimate it's failing to activate 5% of the time.

I can pretty reliably get the button to fail if I click off center (high or low) and very quickly.

 

[cohoman]

I've had my S6 for 10 days now, and the home button works every time. I suggest you exchange you phone if possible.

 

[player22]

Anyone else have a home button that doesn't work 100% of the time?

Sometimes, I push it, feel/hear a click, but nothing happens. I'd estimate it's failing to activate 5% of the time.

I can pretty reliably get the button to fail if I click off center (high or low) and very quickly.

Yes mines the same way. I've just learned to press it from middle instead of off center.

 

[danthman]

Actually, I can get it to fail even more reliably if I press it just hard enough to click (and not necessarily quickly or on the edges). I really don't think this can possibly be normal. Planning to exchange it tomorrow.

 

[DougB541#CB]

Actually, I can get it to fail even more reliably if I press it just hard enough to click (and not necessarily quickly or on the edges). I really don't think this can possibly be normal. Planning to exchange it tomorrow.

Damn you..i can replicate as well. But like have to really push it soft. Get click but nothing.

 

[danthman]

Damn you..i can replicate as well. But like have to really push it soft. Get click but nothing.

I wasn't originally looking for a problem. I just kept experiencing the button not working on the first try. Is that the same for you or did you not notice anything until I posted this?

 

[dpham00]

Mine works 100%

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

 

[DougB541#CB]

I wasn't originally looking for a problem. I just kept experiencing the button not working on the first try. Is that the same for you or did you not notice anything until I posted this?

I mean in hindsight i feel like there might've been a time homebutton didn't work but yeah not at all 5%. closer to 1% if that.

 

[danthman]

So I called Verizon today. Replacement should be on its way soon. I'll report back on the home button when it arrives.

 

[skewts09]

Mine does the same thing. Not all the time. I hate getting a replacement as I'm sure it will be a refurbished.

 

[danthman]

Mine does the same thing. Not all the time. I hate getting a replacement as I'm sure it will be a refurbished.

Interesting. What makes so sure it will be a refurb? Is Verizon known for replacing brand new phones (less than 14 days old) with refurbs? Seems like S6 refurbs would be pretty rare so early in production anyway, no?

ETA: Any way to tell if you have a refurb once it arrives?

 

[skewts09]

Usually the refurbs just come with phone only. Not the box etc. I called verizon and they said since its new, I probably would not get a refurb for a replacement. I was gonna take it back to the store to have it replaced. Worst case I pay $35 restocking fee and get a new one. Though that would be a last resort.

 

[danthman]

So, my replacement phone arrived Thursday from Verizon. It came with the full packaging, just like my original phone, so I don't think it was refurbished. The home button is much better. The click sound it makes when I press it is lower pitched and a bit quieter. So far, it's working over 99% of the time. So, despite the PITA of reconfiguring everything, I'm happy I did the swap.

 

[Almeuit]

Mine works 100%

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

This for me as well.

 

[Almeuit]

So, my replacement phone arrived Thursday from Verizon. It came with the full packaging, just like my original phone, so I don't think it was refurbished. The home button is much better. The click sound it makes when I press it is lower pitched and a bit quieter. So far, it's working over 99% of the time. So, despite the PITA of reconfiguring everything, I'm happy I did the swap.

Glad you got it fixed! .

 

[jstwondrng]

Anyone else have a home button that doesn't work 100% of the time?

Sometimes, I push it, feel/hear a click, but nothing happens. I'd estimate it's failing to activate 5% of the time.

I can pretty reliably get the button to fail if I click off center (high or low) and very quickly.

Yes and it is becoming a bit annoying. Not a deal breaker, but I find myself second guessing if I pressed it or not.

J

 

[Almeuit]

Yes and it is becoming a bit annoying. Not a deal breaker, but I find myself second guessing if I pressed it or not.

J

Danth fixed his by exchanging -- he had a lemon.

 

[slayer#WN]

I replaced mine at verizon store last week for the same problem. Pressing the home button was a 50/50 proposition. The replacement is spot on.

Sent from my SM-G920V using Tapatalk

 

[snake2332]

Anyone else have a home button that doesn't work 100% of the time?

Sometimes, I push it, feel/hear a click, but nothing happens. I'd estimate it's failing to activate 5% of the time.

I can pretty reliably get the button to fail if I click off center (high or low) and very quickly.

I've had two S6s and two Note 5s, they all have this problem. The S6 is worse but I can still replicate it on the Note 5 at the left and right edges of the button. I can replicate it on the S6 by pressing it JUST hard enough to click, but can't do that with the Note 5.

I have a feeling it'll get better with time as the button softens up a bit. I prefer onscreen buttons having had the G2 and GNexus as my previous phones, but I'm not going to enable it on my Galaxies.

I am skeptical that people can't replicate this problem at all since I can on 4/4 devices, but whatever.