Verizon Galaxy S6 jumps from 4G to 1X when making a call.

[felloffthetruck]

Got in a new Verizon Galaxy S6 and the second you make a call it goes from a strong 4G signal to a 1X with little to no signal at all. :'(

Anyone else have this problem.

Is there a fix besides returning the phone?

 

[bkeaver]

Do you have advanced calling enabled? If not enable it.

 

[felloffthetruck]

No, it wants to cut off my Caller/Name ID if I enable it.

Will my caller ID still work?

 

[dpham00]

You need to enable volte otherwise it will drop to 1x. No way around this on the s6. The Note 4 does allow it though. Not sure about caller ID.

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

 

[felloffthetruck]

So, every Verizon S6 owner has to turn the HD Voice / HD Video advanced calling feature in order for the phone to function properly?

When I turn this on I loose my Name Caller ID feature.

After 3 hours on the phone last night with Level 2 Verizon Tech support, they had me do a factory reset and are going to replace the phone for me.
Let's see how that goes.

 

[Almeuit]

So, every Verizon S6 owner has to turn the HD Voice / HD Video advanced calling feature in order for the phone to function properly?

When I turn this on I loose my Name Caller ID feature.

After 3 hours on the phone last night with Level 2 Verizon Tech support, they had me do a factory reset and are going to replace the phone for me.
Let's see how that goes.

Yes. It will always do this. The factory reset won't help (with keeping the LTE connection -- only advanced calling will). The reason below is why.

The older phones had two CDMA radios put in them (such as the S3 on Sprint). One dedicated to voice -- another dedicated to data. Therefore you could do voice and data. GSM has always been one radio because that one radio can do both tasks at the same time. They got around it on CDMA by simply adding another radio in there and dedicating each one to one task.

Now they're getting rid of that second CDMA radio. So therefore you can only use talk, or data -- not both at the same time. Now if you're using VoLTE for your calls it will allow voice and data since the call will be going through LTE (as data) so it is technically then all data which would bypass this restriction.

 

[Techno-guy]

You need to enable volte otherwise it will drop to 1x. No way around this on the s6. The Note 4 does allow it though. Not sure about caller ID.

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

Fascinating. I have T-Mobile with VoLTE off (for battery savings reasons) and have had terrible call quality with the S6. It drops calls when transitioning towers that are not all LTE. Do you think it may not be playing nicely with the cell towers because VoLTE is off for some reason?

 

[titans30dude]

Calls are made over 1x not LTE when you dont have advanced calling enabled. That is normal for the phone to do that. VZW s6 does not support simultaneous voice and data when adanced calling isnt enabled

 

[felloffthetruck]

Pretty sad that to make a call on the latest and Greatest Galaxy S6 with Verizon the phone dumps down to a 1X signal with technology from the 1970's

Might just get rid of this POS.

All of the Verizon S6's are doing this as I just tested the 3 display models at the Verizon store.

And when you enable advanced calling you loose Name/Number Caller ID and it adds a video camera button next to your green send/phone button. :'(

 

[Almeuit]

Pretty sad that to make a call on the latest and Greatest Galaxy S6 with Verizon the phone dumps down to a 1X signal with technology from the 1970's

Might just get rid of this POS.

All of the Verizon S6's are doing this as I just tested the 3 display models at the Verizon store.

And when you enable advanced calling you loose Name/Number Caller ID and it adds a video camera button next to you green send/phone button. :'(

Any new phone you get on Verizon will do this. It isn't just the S6 .. Verizon is not going to keep adding dual radios (like I explained above) to new phones. They will only do 1 radio so you will have to use VoLTE in order to have voice and data. It is a CDMA limitation when there is only 1 radio.

 

[felloffthetruck]

Any new phone you get on Verizon will do this. It isn't just the S6 .. Verizon is not going to keep adding dual radios (like I explained above) to new phones. They will only do 1 radio so you will have to use VoLTE in order to have voice and data. It is a CDMA limitation when there is only 1 radio.

Does the name and number caller ID still work?
What happens when you travel outside of a VoLTE area when this is enabled? Can you still make calls and use data?

My Note 4 does not have this problem.

 

[Almeuit]

Does the name and number caller ID still work?
What happens when you travel outside of a VoLTE area when this is enabled? Can you still make calls and use data?

My Note 4 does not have this problem.

The note 4 doesn't have the problem due to the dual radios. Did you see what I wrote earlier? . It really explains why the dual radios were big and why older phones didn't have the issue .. since Verizon and them did a "band-aid" fix.

Caller ID thing -- Not sure don't use any caller ID apps. If you're outside of an LTE area you will be able to make a call but it will revert to 1x so no voice and data unless you're on wifi.

 

[felloffthetruck]

The note 4 doesn't have the problem due to the dual radios. Did you see what I wrote earlier? . It really explains why the dual radios were big and why older phones didn't have the issue .. since Verizon and them did a "band-aid" fix.

Caller ID thing -- Not sure don't use any caller ID apps. If you're outside of an LTE area you will be able to make a call but it will revert to 1x so no voice and data unless you're on wifi.

Almeuit, thank you for the help.
Sounds like the Verizon S6 is gimped right out of the box. :-\

 

[titans30dude]

To continue with what almeuit said, verizon says that the name caller id is not supported at this time, which means it may be supported in the future, most likely it will. By using it without that caller id app you just get the phone number showing up if not in your contacts

 

[felloffthetruck]

Will this suck up a lot of DATA being the calls are now using DATA?

 

[Almeuit]

Will this suck up a lot of DATA being the calls are now using DATA?

No. They advised it will still use minutes. The only time minutes + data will be used is on a video call over LTE.

 

[f308gt4]

Will this suck up a lot of DATA being the calls are now using DATA?

No, Verizon doesn't count VoLTE calls against your data usage. So you should be OK.

This is whole talk and surf issue is my biggest gripe with the phone. Unfortunately, it looks like the future for all phones with Verizon.

For now, I seem to have great LTE reception and it hasn't been an issue. Hopefully won't become one when I travel, etc.

PS: The verizon callerID thing is one of the first things I disable. I remember way back when I had my S3 that it caused issues with the phone (I think related to battery, but I don't remember specifically), and everyone at XDA was recommending that you disable it. Ever since, I've disabled it in my other phones.

 

[felloffthetruck]

I believe that it is $2.99 a month extra for the Name/Number caller ID.
Without this I guess you would only see the phone number?

 

[Zoostation]

I believe that it is $2.99 a month extra for the Name/Number caller ID.
Without this I guess you would only see the phone number?

Is it only with Verizon that you don't have name/number caller id on VoLTE? Or is it the same with other carriers when it's enabled?

Posted via the Android Central App

 

[305rob305]

Any new phone you get on Verizon will do this. It isn't just the S6 .. Verizon is not going to keep adding dual radios (like I explained above) to new phones. They will only do 1 radio so you will have to use VoLTE in order to have voice and data. It is a CDMA limitation when there is only 1 radio.

And this is exactly why I left verizon to at&t like 3yrs ago. Once I finished talking, sometimes it will stay stuck on 1x and it won't get back immediately to lte. Maybe the newer phones don't do this??? I would have to restart my phone several times a day.... One day I got fed up and jumped ship. I didnt want to pay max dollar for something I wasn't happy with. I can say though that verizon call quality is the best. Rarely I would drop a call but nowadays I speak less than 3 yrs ago...