smart mananger issuse

[desire5044]

in the smart manager app if you click on the security tab.
it says scan needed. when i look in there i dont see anything i can click for a scan.
am i doing something wrong or do i have to have knox installed?
us cellular s6

 

[desire5044]

anybody have this issue or see it?
tried installing knox and that didnt help
its just annoying let me know

 

[Lindsey Searby]

in the smart manager app if you click on the security tab.
it says scan needed. when i look in there i dont see anything i can click for a scan.
am i doing something wrong or do i have to have knox installed?
us cellular s6

 

[Lindsey Searby]

I have the same problem. I have tried installing Knox and it didn't make a difference. I even chatted with samsung and they couldn't figure it out. They wanted me to do a factory reset and I declined cuz I wasn't losing all my apps, songs, pictures, contacts etc.....

 

[emad1995]

Do you not have that scan option at the bottom?

Posted via the Android Central App

 

[desire5044]

no i dont have the option at the bottom and i did a factory reset and it didnt help

 

[Enahmir]

I also have that option at the bottom.

 

[Gator352]

no i dont have the option at the bottom and i did a factory reset and it didnt help

Do you have a Samsung account? If you don't, That might be why. If you do, then it's possible that your carrier didn't allow that option. Us sprint users don't even have it installed nor can we install it from samsung apps. We have to user a third party app.

If other sprint users have it, then why am i the unfortunate one that doesn't? Kinda confused. Lol!!

Posted via the Android Central App

 

[desire5044]

i have a samsung account
im confused too

 

[Enahmir]

I am no sprint user...