View attachment 176845
We are on Sprint, I was able to update my phone but my SO keeps getting that message. I've tried the obvious reboot type stuff, any suggestions?
Sorry to hear that. The linked thread didn't have any suggestions? Did you call tech support just to confirm? Hit us back when you get your new one if it goes that way.Thank you, looks like a Sprint store is in my future.
When you have the error on screen press home to exit and open Settings-Application Manager-Running one of the app running is the one that is giving you the message, look for something related to system updates or similar, click on it and do a force stop, if it keeps doing the same, then instead of going to Running Apps use the All tab and look for the app and click on it and click on Clear Cache and if it still there click on Clear Data also, it should stop the service and not show you the message anymore.
Let us know if it works.
Tried all of this to no avail. I didn't see anything about updates in running but I did in all and cleared them.
Have a feeling tech support might tell him the same.Have you tried a factory data reset?
Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
Have you tried a factory data reset?
Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
Same problem here, sprint store changed my preferred networks from auto to LTE/CDMA only, and abracadabra! Jk, nothing happened. They told me the update is here, but I can't get around the error. This is really making me miss att.
Posted via the Android Central App
They did the same thing to both of our phones, said that Auto means our phones will try to connect to any tower and switching it makes it only connect to Sprint towers. Problem is the Sprint Rep did it to both of our phones however I was able to download the update and she isn't.
Make sure wifi is enabled.Turn off the phone and wait 30 seconds or so. Then turn on and try to download the update.
Posted via the Android Central App
Make sure wifi is enabled.
Data or wifi....either or. But i prefer the hand crank method. Nothing like sweat equity to get something working!
Posted via the Android Central App