is this normal?

bullittmustang

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My S6 has the worst battery life of all my phones. I am at 23% with 9:30 hours since full charge and 1:50 of screen on time. Does that sound normal for this phone? Also the touch ID has not worked since day one. I've had it 6 days.
Thanks
 

dcool19d

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Try rescanning it, hold the same part of your finger down for at least 3 times then move it around to other area's of your finger.
If it's still not working then I would advise you to take it in the get a replacement before your 14 days are up
 

dpham00

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Without knowing the specific usage, it is hard to tell. Take screen shots of the battery stats.

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
 

I Can Be Your Hero

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My S6 has the worst battery life of all my phones. I am at 23% with 9:30 hours since full charge and 1:50 of screen on time. Does that sound normal for this phone? Also the touch ID has not worked since day one. I've had it 6 days.
Thanks

Sounds like you'll be getting around 3 hours screen time by the time the phone is dead. That's about what I get but I may get a little more some days.

Though my fingerprint scanner works without too many issues. Maybe reset the prints and re-enter them.
 

bullittmustang

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Yeah, I've redone the prints multiple times. I've even entered the same finger print 3 times hoping it would take. Now I deleted them all and don't use it. Maybe I should exchange it.
 

dcool19d

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I've taken screen shots. Can't seem to figure out how to post them :(


You have to be on the full webpage and not the mobile version to attach attachments.
But I would recommend going ahead and exchanging it so your 14 days before expires because then you'll have to go through the warranty department after 14 days.
 

dpham00

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The Tapatalk app also allows attachments

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
 

dcool19d

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I don't believe the "on screen" percentage in the battery app is accurate.
But the battery isn't horrible, and is definitely manageable, especially when you can gain 50% of your battery back in less then 30 minutes.
 

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