Finger print doesn't work, Google back up doesn't work either. What should I do?

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AC Question

Finger print doesn't work, google back up doesn't work either

Hi,

Today after having my beloved Samsung Galaxy 6 for over a month, the finger print scanner didn't recognize my finger print. I don't have a back up password (or if i do i don't remember it) so i used some advice from this forum and just typed in something so i could sign in with my google account. I typed in my correct email and password but its saying my password is invalid. I know its not invalid because I just used it on my computer. So now i really stuck..what do i do? Do i just wait and go into a mobile store? Or any other advice? Thanks!
 

B. Diddy

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Re: Finger print doesn't work, google back up doesn't work either

Welcome to Android Central! One of our Ambassadors, Almeuit, encountered this himself, and said that he had to make sure his Google 2-factor authentication was turned off before trying to enter his Google credentials into the phone.
 

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