05-16-2017 12:42 AM
42 12
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  1. Psp_040's Avatar
    Hey guys,

    for about 15 minutes my Galaxy S6 smartphone won't respond. The screen isn't responding at all. There is just a small cross visible on the right side... Which is really really weird... I tried to restart the phone with the volume down and power button... But it restarted (I guess, as the Samsung Logo appeared) but it went back to the non respond behaviour. I'm really hopeless right now... Because I'm afraid that I won't get it back to work. I hope there is a fix for this... Gosh.

    If it's important... The last app I used was Skype. And I think it was still open (Just the chat).
    Okay, to anyone still with this problem that is caused by a Gear VR, I have a solution. This worked for me anyway; plug it back into the headset when the black screen and white x is up and go to the main oculus menu. Then remove your phone, it should bring you to your phone's UI. Then power it off and then press and hold the home, power, and volume up buttons until you see a blue screen. Once the interface loads, use volume buttons to navigate to wipe system cache and hit the power button to select it. After that, select reboot (not wipe) and it should verify something and the Galaxy S6 logo should appear shortly afterwards. My phone has been working great since. What caused mine was I took my phone out if the VR Headset before closing a rather intensive app (Smash Hit), and then it did that. I hope this works for you as well as it did for me.
    01-06-2016 11:12 PM
  2. kloesel's Avatar
    Actually dont listen to all Besserwissers here... hold in all buttons (4) at the same time and it will restart... volume up down button, home button and the button for closing the device....abrakadabra it restarts....
    02-17-2016 02:31 PM
  3. mauriceolsen's Avatar
    I dont have a good solution for this, but i think I fixed it.
    I simply kept restarting the phone with power, home and volume down. I got really upset, so I just kept doing that and pressing all the buttons. After like 5 minutes I managed to glitch out.

    When you are rid of the black screen, just turn off you'r phone. Press power, home and volume down. Then you get a menu with several options. I wiped the cache, and rebooted the phone.

    I dont know if this is the best solution, but it seems to be okay now.
    02-22-2016 09:39 AM
  4. kimb234's Avatar
    Gosh, I hope you didn't reformat. I suddenly had same thing happen, which was why I googled it immediately. But it seems (for me - tho my symptoms were identical) it was trying to start a new program - VR ?? So it was putting into that mode. I tried everything to get out of black screen, then my home page came back, when it did, the recording came back, saying to set up formating...I backed out right away and closed the program. All is well now.
    Dunno if that helps.
    kim
    02-29-2016 10:27 PM
  5. itsnotme123's Avatar
    In my experience, there's no way to fix it unless you get your usb port or headphone jack checked out. I'm sure that's what's causing the problem. It's happened to me 3 times already and I "fixed" it twice but this time I'm taking the phone to my carrier for a replacement. My temporary fix was to pretty much drain the battery or wait for it to die, plug it into a charger and wait for it to recognize that it's connected to a charger and not a Samsung VR (can take a few minutes or a few hours ugh). After that it returned to normal... at least for a few hours. I've tried everything else and nothing worked.
    03-21-2016 01:23 PM
  6. Sim Co's Avatar
    Hey guys,

    for about 15 minutes my Galaxy S6 smartphone won't respond. The screen isn't responding at all. There is just a small cross visible on the right side... Which is really really weird... I tried to restart the phone with the volume down and power button... But it restarted (I guess, as the Samsung Logo appeared) but it went back to the non respond behaviour. I'm really hopeless right now... Because I'm afraid that I won't get it back to work. I hope there is a fix for this... Gosh.

    If it's important... The last app I used was Skype. And I think it was still open (Just the chat).
    It's the new occulus rift update that's causing this problem my girlfriend is having the same problem because she doesn't want it installed it keeps trying to instal it and she keeps getting that annoying black screen with the little white x
    03-31-2016 04:28 AM
  7. MarkoWells's Avatar
    Alright if your galaxy screen is all black wit a little white x at the bottom get your charger n plug it into your phone add a little pressure to it n it should come back on because I just did my galaxy s6 like that.
    03-31-2016 05:35 PM
  8. ryanhejka's Avatar
    Mine was the charging port on the phone had overheated and failed. Somehow it shorts and it thinks a gear vr product is connected.

    To fix i had to take it to samsung and get the USB connection piece inside the phone repaired.
    I just scraped my USB port with a paper clip a few time. This fixed it for me.
    04-01-2016 11:04 AM
  9. mr2tony's Avatar
    OK I just got off the phone with Samsung and they've never heard of this problem. Everybody needs to call them to let them know that this has been going on for a while as they think I am the only person to whom this has happened.

    Their response after remoting into my phone and going all admin on it was `Take it in to Best Buy and see if they have a solution.' Theyswear it's nto the Gear VR app, they say it has nothing to do with the plug and they say NOT to download a third-party fix as it could harm the phone. The only other option is to send your phone to Samsung where they'll hold onto it for three or four weeks and see if they can fix it. But then you're without a phone for three or four week -- the tech said `Oh. Yeah. I can see how that may be an inconvenience.' In other words, Samsung doesn't know this is a problem and can't fix it. Good luck.

    Contact Samsung Support
    05-25-2016 03:54 PM
  10. Parag Bagade's Avatar
    Try disabling or force closing all the ocular apps and then connect your charger again if still the problem occurs then try connecting a vr headset to your phone and the problem sud be solved automatically.gud luck.

    :
    07-17-2016 06:32 PM
  11. TheGoodNamesAreGone's Avatar
    I had a similar issue with my s6 edge back in February. It was working fine, I was browsing the Internet at the time, got a call on the home phone so I put my s6e in my pocket, and when I went to use it again it had that same black screen and x. I had tried the hard reboot and it still had that non responsive screen I couldn't get out ofor. So then I decided to factory reset. Haven't had that happen since. But I'll be watching this thread for possible solutions in case it happens again.
    07-17-2016 08:47 PM
  12. Dani C1's Avatar
    Hello
    Is your problem solved?i have the same problem now and i dont know how to fix it
    Can you please tell me how did you fix it?
    I hate my black screen with a small cross on the left side under my phone
    I have already formated my phone but the problem is back





    Your answer is this.
    Did work with my SAMSUNG S6 active
    07-25-2016 04:45 PM
  13. vishal pursnani's Avatar
    just press volume down home and power button together
    you'll see that your phone will restart in it's normal state
    and by the way the problem is with your charging port so whenever you plug in with some cheap cable it gets into the VR mode and then stucks so get your port checked.
    I hope this helps you
    09-19-2016 06:20 AM
  14. Danhall099's Avatar
    I had the same problem it started when a new app downloaded called Samsung vr and oculos but I uninstalled them and it's went back to normal it might just be a fluke though hope this helps
    12-23-2016 06:33 PM
  15. Titanfall210's Avatar
    My phone had the same thing I think I figured it out if she would like it might help if you delete any recent app that you might have downloaded in the last 48 hours or the time that you noticed the black screen with the small X on the bottom left-hand corner then there's other stuff that I did as well if that doesn't fix the problem I will also tell you some stuff I did using the virtual reality Samsung I pretty much turned it off and also reset my phone battery was but first just try to delete any unnecessary apps on your phone one at a time my phone had the small X and it wouldn't charge I deleted Amazon and then all the sudden my phone started charging again let me know if it works
    02-20-2017 10:47 PM
  16. kadeebug123's Avatar
    Hello all.. i'm having this same issue the black screen came on with the x.. and now its in the green screen with the downloading Do not turn off target message displayed. I have been having troubles the last couple of days with my phone charging correctly. No matter what charger i use (mine at home, mine at work or a friends of mine at work) nothing would charge my phone correctly, or fully. It would charge for a bit, then stop. I was trying to clean out the Charging area with some Air in a can, when the robotic voice came on and it went to the black screen with the x. Before that, was some option to download something, but i chose not too and then my phone did this. Also, last night my phone was in my pocket at work, when it kept making some real funny noise. I pulled it out to see that it was trying to connect to a docking station.. which was impossible. Since then is when i have been having troubles with it charging... and now this. This phone isn't very old either. I got it around thanksgiving, when i broke my last s6. So.. i'm reading all the messages on here and trying all i can, but if anyone has any newer solid advice to shoot my way, it sure would be appreciated.

    Thanks a bunch yall
    Katie


    I had the same problem it started when a new app downloaded called Samsung vr and oculos but I uninstalled them and it's went back to normal it might just be a fluke though hope this helps
    05-16-2017 12:37 AM
  17. kadeebug123's Avatar
    As it stands, go figure, after writing this post and figuring if its junked, ill just buy a new one, i chose to try the volume down button, home button and power button EVEN THOUGH the green screen told me NOT to turn off the phone, i did it anyways. Phone restarted, and turned on completely, as if nothing. Will keep anyone updated if it happens again.. So, if you don't hear back from me, chances are we're good


    Hello all.. i'm having this same issue the black screen came on with the x.. and now its in the green screen with the downloading Do not turn off target message displayed. I have been having troubles the last couple of days with my phone charging correctly. No matter what charger i use (mine at home, mine at work or a friends of mine at work) nothing would charge my phone correctly, or fully. It would charge for a bit, then stop. I was trying to clean out the Charging area with some Air in a can, when the robotic voice came on and it went to the black screen with the x. Before that, was some option to download something, but i chose not too and then my phone did this. Also, last night my phone was in my pocket at work, when it kept making some real funny noise. I pulled it out to see that it was trying to connect to a docking station.. which was impossible. Since then is when i have been having troubles with it charging... and now this. This phone isn't very old either. I got it around thanksgiving, when i broke my last s6. So.. i'm reading all the messages on here and trying all i can, but if anyone has any newer solid advice to shoot my way, it sure would be appreciated.

    Thanks a bunch yall
    Katie
    05-16-2017 12:42 AM
42 12

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