Why can't my Samsung S6 see a Wi-fi Network?

A

AC Question

Samsung S6 cannot see a Wi-fi Network

Hi,

I am on holdiday in the Costa del Sol and the hotel has free wi-fi.

My Windows 7 laptop and my daughter's Windows 10 laptop, and my HTC One M8 phone can all see the hotel wi-fi network listed after a network scan, and can all connect after entering the password. The signal is strong, 6 bars.

However, my daughter's new Samsung Galaxy S6 cannot see the hotel wif-fi network after a scan at all, but does see various other distant wi-fi networks.

We have tried rebooting the S6, but no joy.

If it helps, using my laptop, it tells me the following about the connection:

Security Type: WPA2-Personal
Encryption Type: AES

Anyone any idea why the S6 does not see this network, while all our other devices can see it no problem?

Wibs