Why can't I download multimedia messages in the message app?

[timhs]

I can't download multmedia messages in the message app.

I can't download mms attachments in the S6 message app. I always get the "failed to download attachment from multimedia message. Try again later" response. The attachments are pictures sent from my wife's iPhone 6s.

 

[Anna Yu2]

Re: I can't download multmedia messages in the message app.

On other phones, I've found that "energy saving" apps like Juice Defender can mess with MMS. Running any energy saving apps or security apps?

 

[Javier P]

Re: I can't download multmedia messages in the message app.

Also, make sure that mobile data is on and you have a good connection.

 

[timhs]

Re: I can't download multmedia messages in the message app.

Thanks Anna,
It is a brand new phone, I'm pretty sure (very sure) that I'm not running any security apps and I'm not trying to save any power.
But thanks for answering.

 

[AlphaTango414]

Re: I can't download multmedia messages in the message app.

Mobile data turned on like suggested earlier? You can not retrieve mms via WiFi.

 

[KELVIN TARIMO]

Re: I can't download multmedia messages in the message app.

On other phones, I've found that "energy saving" apps like Juice Defender can mess with MMS. Running any energy saving apps or security apps?