How can I unlock my S6 if it doesn't recognize my finger print?

[AC Question]

Unlocking an S6

my Samsung will recognise my finger print in order to unlock my phone and it is requesting a back up password which I do not have. How would I be able to unlock my phone?


Would I need to go into a Samsung store for help?
Please help, this will save me a trip.

 

[the tall guy]

Re: Unlocking an S6

Hi, if its recognising your finger print then it won't also require a pin, it will only require a pin if it doesn't recognise your finger print. Take it into a Samsung store and get their opinion.

Posted via the Android Central App

 

[AlphaTango414]

Re: Unlocking an S6

In order for you to set the finger print lock screen, you HAVE to set a backup password.

There is a password set, you just have to remember what you sat it as.

 

[makaroni]

Re: Unlocking an S6

It sounds like he means it "will not" recognize his/her fingerprint.

 

[linuxalien]

Re: Unlocking an S6

Keep trying and it will switch to ask your Google play email and password and that unlocks it. It's done this to me twice. It's a bug. Dunno if it's fixed but mine hasn't done this in a while.

Posted via the Android Central App