A
AC Question
How to retrieve photos off a broken Samsung S6
My new (3 month old) S6 mobile died on holiday in the UK last week. I plugged in to recharge and noted immediately a strange screen, flickering with alternate black and white lines. I immediately disconnected from charge. On my return home I gave it another 10 minutes charge on the supplied fast charger with still the same results. I then plugged into my laptop using the USB cable. It does not recognize the device. Because I was in a remote location with no connectivity I have not been able to backup photos and videos that are extremely sentimental and very valuable to me. I really want to retrieve these, if nothing else. Please could I have some advice on how to proceed? I have been to my mobile service provider who said they would need to 'scrub' the phone to proceed. However, I strongly suspect that this is company policy to restore the phone to working order rather than a priority to retrieve my data.
My new (3 month old) S6 mobile died on holiday in the UK last week. I plugged in to recharge and noted immediately a strange screen, flickering with alternate black and white lines. I immediately disconnected from charge. On my return home I gave it another 10 minutes charge on the supplied fast charger with still the same results. I then plugged into my laptop using the USB cable. It does not recognize the device. Because I was in a remote location with no connectivity I have not been able to backup photos and videos that are extremely sentimental and very valuable to me. I really want to retrieve these, if nothing else. Please could I have some advice on how to proceed? I have been to my mobile service provider who said they would need to 'scrub' the phone to proceed. However, I strongly suspect that this is company policy to restore the phone to working order rather than a priority to retrieve my data.