samsung new S6 SOD - Black Screen
Hello,
I'm new with my Samsung s6 phone (privious owner of s2, s3, core). Phone after one week of use reported the terrible Black Screen or Sleep of Death issue. I'm tired to try to come back to life this phone (we have seen this problem twice) we have tried all possible key combination that I read in some forums. Samsung does not give me support due that is an international version (SM-G920F) not supported in US. Seller warranty was 14 days (never msrp) Never means "never" buy from this people I could said. The thing is that we have seen the display of the phone, we know that is not broken, but we are not able to apply a reset to factory settings because when we turn off the phone - sometimes we could even the black screen that we don't see a thing, phone is unresponsive to Vol-Up + Power + Home. If a try a reset (vol down + power) phone will reset but black screen problem persist. I'm tired of this idle situation with a new phone. Don't know what else to do. With smart switch app shows "phone does not support initialization".
Is any other way to access the phone and try to make a factory reset? Any help? Hint? suggestion?
Nancyq
Hello,
I'm new with my Samsung s6 phone (privious owner of s2, s3, core). Phone after one week of use reported the terrible Black Screen or Sleep of Death issue. I'm tired to try to come back to life this phone (we have seen this problem twice) we have tried all possible key combination that I read in some forums. Samsung does not give me support due that is an international version (SM-G920F) not supported in US. Seller warranty was 14 days (never msrp) Never means "never" buy from this people I could said. The thing is that we have seen the display of the phone, we know that is not broken, but we are not able to apply a reset to factory settings because when we turn off the phone - sometimes we could even the black screen that we don't see a thing, phone is unresponsive to Vol-Up + Power + Home. If a try a reset (vol down + power) phone will reset but black screen problem persist. I'm tired of this idle situation with a new phone. Don't know what else to do. With smart switch app shows "phone does not support initialization".
Is any other way to access the phone and try to make a factory reset? Any help? Hint? suggestion?
Nancyq