Photos won't backup to Google

[toy4rick]

Hey all,

Upgraded to MM on Friday and can't seen to get any photos or videos to backup to Google

Tried Wi-Fi only, Wi-Fi/Cellular, BT and Wi-Fi both on and off with no luck.
Also tried Google Photos app and the default Gallery, same thing

It just keeps saying, backing up 1 of x and never goes any further

Thanks in advance
Rick

 

[B. Diddy]

Go to Settings>Accounts-Google>[your account]. Is Google Photos Backup switched on?

If it is, then go to the App Manager, select Google Photos, and Clear Cache/Clear Data, then Force Stop. Now open it again, and try syncing again.

 

[toy4rick]

Hey B. Diddy,

Yes Google Photos Backup is on

I don't have a Clear Cache/Clear Data in App Mgr for Photos but I did a force stop. When I went back in to Phots/Assistant, apparently it backed up about 2 hours ago... I have trying to get it to backup since last night, not sure what is going on

Rick

 

[djm1947]

To clear data and cache go to settings>applications>application manager and then under the specific application click storage.

 

[B. Diddy]

To clear data and cache go to settings>applications>application manager and then under the specific application click storage.

^^This. I keep forgetting that with Marshmallow, there's the extra step of tapping the Storage heading in the App Manager's app page.

 

[toy4rick]

Thanks B. Diddy,

It's not highlighted to indicate it's selectable, thought it was just a label and never even tried to select it

Rick

 

[B. Diddy]

Are you referring to the Storage category, or the Clear Cache/Clear Data buttons?

 

[toy4rick]

The Storage category which is why I never selected it

Thanks, Rick

 

[B. Diddy]

Yeah, it's not as obvious any more. But can you confirm that it worked for you?

 

[toy4rick]

Well, prior to clearing the cache, I rebooted my router and now it's working

My wife's Note5 wasn't backing up either so I cleared the cache and all is well

We are all good now

Thanks again
Rick