Why does the volume on my Galaxy S6 keep switching?

[Alexandra Hernandez1]

Why does the volume on my galaxy s6 keep switching?

My galaxy s6 volume goes from regular volume to then switching to call volume out of nowhere without me actually making a call. It lowers its volume randomly as if I was talking to someone on the phone, when I'm not.
There's nothing wrong with the volume buttons.

 

[B. Diddy]

Welcome to Android Central! Have you noticed any problems with your Volume buttons (especially Vol Down)?

 

[Alexandra Hernandez1]

No the buttons are fine

 

[B. Diddy]

See if it happens in Safe Mode, which can help determine if it's due to some app you installed: https://support.t-mobile.com/docs/DOC-21007