Galaxy s6 randoom restart

mmajstor

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Nov 4, 2012
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Phone will restart 3 or 4 times in 10 days.
Just restarts and ask for my pin code.
Version Android 6.0.1, phone model number SM-G920F.
Phone is not rooted, i tried software reset and factory reset but nothing helps :(.
This is picture from reboot log program Screenshot_20160822-180210.jpg
Apps installed :Dolphin, 360 securety, google keybard, cpu-z, drupe, zege, Social apps (viber, skype, instagram, whatsapp, facebook.), steam, taptalk, poweramp, Action launcher 3, YAATA.
Sry for long post.
Ty in advance.
 
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B. Diddy

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Mar 9, 2012
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Welcome back! I'd try uninstalling 360 Security first--that seems to be mentioned commonly here along with various problems. If it persists after uninstalling, then get rid of drupe as well.

If it keeps happening, then try Safe Mode to see if it's due to any of your 3rd party apps. If it keeps happening in Safe Mode, then it's more likely a firmware or hardware issue. https://support.t-mobile.com/docs/DOC-29226
 

mmajstor

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I just clicked to update my apps, and phone just go black to boot screen, now is frozen black screen and samsung logo with powered by android.
I cant even restart the phone :(.
 

mmajstor

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I will take it back to the store, have 1 year warranty left, thx again for the help.
I can boot in, but 5 time freez like this in 2 month , seems like hardware.