Why is my screen black with blue flashing light and no buttons working? S6

Amy Mich

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Oct 9, 2016
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My s6 phone won't do anything. There is just a blank screen and a blue light flashing. It was fine last night when I plugged it into the charger and woke up like this. Anyone know what to do or what caused this?
 

B. Diddy

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Mar 9, 2012
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Welcome to Android Central! Press and hold Power and Vol Down for about 15-20 seconds to force a shutdown, in case the phone is still technically "on." Then try booting into Recovery, and see if you can wipe the cache partition: https://support.t-mobile.com/docs/DOC-21095

Moved this from General Help to the S6 forum.
 

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