Settings menu bug/issue (can't scroll)

[bjornsjob]

Hi!

I have encountered a very frustrating problem which I ran into yesterday after updating my device with the latest security patch from Samsung (SMR-FEB-2017). Not sure if thats the root cause, but it didn't occur before the update. Now to the issue:

Entering the settings menu causes the screen to 'scroll' down to the bottom of the menu, and you can't scroll up. It continously falls down to the bottom when swiping upwards. Entering a submenu - same behaviour. If you want to do a search within the menu you'll have to continously click on the search field (10x times) until you can write anything.

So far this is only related to the settings menu and submenus within. I've tried other apps but no problem there. Latest app installed was about 2w ago and I don't recall doing any changes to the device except the security update.

I've (so far):
- Rebooted the device.
- Switched themes.
- Tried different approaches in the settings menu.

Not yet tried to restore to earlier settings (because I can't reach the menu option because of the bug(?)..).

Anyone else who has encountered this?

 

[B. Diddy]

Welcome to Android Central! There's another short thread about it here: http://forums.androidcentral.com/sa...tomatically-bottom-list-can-t-access-top.html. It seemed to go away after booting into Safe Mode, then back into normal mode. Try it on your phone: https://support.t-mobile.com/docs/DOC-29226

 

[bjornsjob]

Welcome to Android Central! There's another short thread about it here: http://forums.androidcentral.com/sa...tomatically-bottom-list-can-t-access-top.html. It seemed to go away after booting into Safe Mode, then back into normal mode. Try it on your phone: https://support.t-mobile.com/docs/DOC-29226

Thanks a lot! Booting in safe mode and scrap some unessesary apps did the trick. Not sure if it was app related (and I will probably never know if it was) but that doesn't matter now I guess..

 

[DarcSystems]

Hi!

I have encountered a very frustrating problem which I ran into yesterday after updating my device with the latest security patch from Samsung (SMR-FEB-2017). Not sure if thats the root cause, but it didn't occur before the update. Now to the issue:

Entering the settings menu causes the screen to 'scroll' down to the bottom of the menu, and you can't scroll up. It continously falls down to the bottom when swiping upwards. Entering a submenu - same behaviour. If you want to do a search within the menu you'll have to continously click on the search field (10x times) until you can write anything.

So far this is only related to the settings menu and submenus within. I've tried other apps but no problem there. Latest app installed was about 2w ago and I don't recall doing any changes to the device except the security update.

I've (so far):
- Rebooted the device.
- Switched themes.
- Tried different approaches in the settings menu.

Not yet tried to restore to earlier settings (because I can't reach the menu option because of the bug(?)..).

Anyone else who has encountered this?

Exact same thing happening to me. S5 Sport on sprint.

 

[obri]

Having played with this further I have been able to recreate the problem.

An easier/quicker way of fixing this problem is to go to Tab view/using the spen hold it to the left tab Personalise and tap it until that screen stays in place/now go to Accessibility and scroll down to Services/ Turn off App Cache Cleaner.

This should fix the menu locking problem.

I then went to Smart Manager and used it manually without a problem.

If you cant trick it to move in Tab View you will have to re start your device in Safe Mode to access Personalisation/Accessibility/Services

 

[Fakazi123]

Welcome to Android Central! There's another short thread about it here: http://forums.androidcentral.com/sa...tomatically-bottom-list-can-t-access-top.html. It seemed to go away after booting into Safe Mode, then back into normal mode. Try it on your phone: https://support.t-mobile.com/docs/DOC-29226

Thank very much my good sir. I had a same problem of the settings menu and its submenus scrolling down continuously on its own. All I did was to boot my galaxy J7 into safe mode and...voila it was fixed. Thank so much.

 

[duke6024]

I turned off app cache cleaner pro now I can scroll my settings normal again thanks for previous advice on this site

 

[pbug56]

Just started happening to me; I'd done the recent security update on the S8+ I picked up Saturday. Have not done it for my wife and she does not have the problem. ALSO, the GMAIL shortcut no longer shows UNREAD count. Thanks Samsung!

 

[pbug56]

Fixed the settings broken problem I had! Fantastic! Now I can do the software update on my wife's S8+ also and if the Settings problem hits I know what to do. Now, if only I could figure out a fix for the GMAIL inbox count having disappeared from the GMAIL shortcut. Thanks!

 

[pbug56]

I'll try App Cache Cleaner later and see if the Settings problem comes back, but I think this is more related to the update.

 

[Andrew Jackson7]

Yes the issue is that specific app. If u don't want to do a reset or any other irritating route. Then just buy the LG package disable pro for. ( .99) and disable it and all the annoying bloat WARE.

 

[BeachKlas]

Thanks! App cache cleaner was the culprit for me too, but it only began after I had been into safe mode. Going back into safe mode and back to normal mode didnt help.