Sign my petition, enough is enough. These people are making millions and won't even take accountability for faulty products:
https://www.change.org/p/att-recall-att-samsung-galaxy-s7-active
Signed!
Sign my petition, enough is enough. These people are making millions and won't even take accountability for faulty products:
https://www.change.org/p/att-recall-att-samsung-galaxy-s7-active
Hello all,
I'm new to this forum, but a veteran when it comes to the internets and technology. I recently purchased the GS7 Active specifically to avoid worrying about damaging the device/water issues. As we all know, the water tests have recently been showing some very concerning results. More concerning than the water-proofing issues is what happened to my device last week.
I took my phone out of my pocket and noticed what I originally though was a scratch... perhaps a hair? My brain wasn't even processing the possiblity that the middle of the screen randomly cracked for no reason. After trying to blow away the hair/wipe off the scratch/smudge I quickly realized that the impossible situation is very possible.
I have a crack right through the top center of the screen in my brand new GS7 Active! Are you kidding me?! It's a very strange crack too, curved in the center with small perendicular cracks along the larger crack.
I've owned a GS2, 3, 4, and 5... skipped the 6 and went for a GS7 Active. In every previous Galaxy I've owned I have never once damaged the device. I've dropped a few in my day. But never would I assume the GS7 Active would simply crack in my pocket!!!
Worst than this, there are other reports of this happening the same exact way on the Samsung forums.
AT&T is not being helpful at all. Trying to force me to file an insurance claim. Or send the device back to Samsung for them to repair it and send me a replacement. Ok? Great! I call Samsung, they laughed at me and said "We don't send out replacements... you can send us the phone and we may decide to repair it in 14 business days".
Ummmmmm.... no! I need my phone for work. 14 business days?! It is clearly a defect with the device itself.
What are my options? Now that the GS7 isn't even waterproof, and I'm now seeing evidence that the screens are cracking/fogging/smudging beyond reason... I'm hoping that Samsung steps up to the plate and fixes the device/sends us new ones or* allows for a refund/replacement.
Otherwise, it's off to the BBB and to make sure that everyone knows not to purchase the Active product line until Samsung makes good on their advertised features.
:'(
The same thing just happened to me I pulled out my phone from my pocket and it's scratched from my keys I had no idea this would be possible on an S7 active. I should have stuck with my pristine iPhone but I switched to the active for the ruggedness what a mistake now I'm stuck for the next two years with a scratched phone.
What's ironic is I have a screen protector on order I thought the phone could handle a day or two without one
I bought my phone 4 days ago and had the att rep install the tempered glass and pulled the phone out this morning when I got work, just to discover I had a crack underneath the tempered glass. this blows
Ugh. Sorry to hear. How do you think that happened?
Hello all,
I'm new to this forum, but a veteran when it comes to the internets and technology. I recently purchased the GS7 Active specifically to avoid worrying about damaging the device/water issues. As we all know, the water tests have recently been showing some very concerning results. More concerning than the water-proofing issues is what happened to my device last week.
I took my phone out of my pocket and noticed what I originally though was a scratch... perhaps a hair? My brain wasn't even processing the possiblity that the middle of the screen randomly cracked for no reason. After trying to blow away the hair/wipe off the scratch/smudge I quickly realized that the impossible situation is very possible.
I have a crack right through the top center of the screen in my brand new GS7 Active! Are you kidding me?! It's a very strange crack too, curved in the center with small perendicular cracks along the larger crack.
I've owned a GS2, 3, 4, and 5... skipped the 6 and went for a GS7 Active. In every previous Galaxy I've owned I have never once damaged the device. I've dropped a few in my day. But never would I assume the GS7 Active would simply crack in my pocket!!!
Worst than this, there are other reports of this happening the same exact way on the Samsung forums.
AT&T is not being helpful at all. Trying to force me to file an insurance claim. Or send the device back to Samsung for them to repair it and send me a replacement. Ok? Great! I call Samsung, they laughed at me and said "We don't send out replacements... you can send us the phone and we may decide to repair it in 14 business days".
Ummmmmm.... no! I need my phone for work. 14 business days?! It is clearly a defect with the device itself.
What are my options? Now that the GS7 isn't even waterproof, and I'm now seeing evidence that the screens are cracking/fogging/smudging beyond reason... I'm hoping that Samsung steps up to the plate and fixes the device/sends us new ones or* allows for a refund/replacement.
Otherwise, it's off to the BBB and to make sure that everyone knows not to purchase the Active product line until Samsung makes good on their advertised features.
:'(
I am having the same problem. I put my S7 Active in a case, added a screen protector and carry it in a holster. I have had it less than 60 days and NEVER dropped it. Today I went it pick it up and found cracks in the bottom left corner at the top in the center going down the screen about half way.
I called Samsung and got a VERY helpful person. I do have to ship my phone back but I don't think they will try to charge me for any repairs. I was very clear but polite about the fact that this phone is marketing specifically as being tough and rugged right out of the box. And yet mine cracked in spite of being cased and not dropped. I will keep you posted on what happens.
One odd thing....
When I went to the Samsung website to look at warranty info I was VERY surprised that the S7 Active is no longer listed anywhere. You have to do a site search to find it.
Same thing happened to me over the weekend. pulled my phone out of my pocket and noticed the screen was broken between the back button and home screen button. Phone is one month old! This is clearly a design flaw...
Hello all,
I'm new to this forum, but a veteran when it comes to the internets and technology. I recently purchased the GS7 Active specifically to avoid worrying about damaging the device/water issues. As we all know, the water tests have recently been showing some very concerning results. More concerning than the water-proofing issues is what happened to my device last week.
I took my phone out of my pocket and noticed what I originally though was a scratch... perhaps a hair? My brain wasn't even processing the possiblity that the middle of the screen randomly cracked for no reason. After trying to blow away the hair/wipe off the scratch/smudge I quickly realized that the impossible situation is very possible.
I have a crack right through the top center of the screen in my brand new GS7 Active! Are you kidding me?! It's a very strange crack too, curved in the center with small perendicular cracks along the larger crack.
I've owned a GS2, 3, 4, and 5... skipped the 6 and went for a GS7 Active. In every previous Galaxy I've owned I have never once damaged the device. I've dropped a few in my day. But never would I assume the GS7 Active would simply crack in my pocket!!!
Worst than this, there are other reports of this happening the same exact way on the Samsung forums.
AT&T is not being helpful at all. Trying to force me to file an insurance claim. Or send the device back to Samsung for them to repair it and send me a replacement. Ok? Great! I call Samsung, they laughed at me and said "We don't send out replacements... you can send us the phone and we may decide to repair it in 14 business days".
Ummmmmm.... no! I need my phone for work. 14 business days?! It is clearly a defect with the device itself.
What are my options? Now that the GS7 isn't even waterproof, and I'm now seeing evidence that the screens are cracking/fogging/smudging beyond reason... I'm hoping that Samsung steps up to the plate and fixes the device/sends us new ones or* allows for a refund/replacement.
Otherwise, it's off to the BBB and to make sure that everyone knows not to purchase the Active product line until Samsung makes good on their advertised features.
:'(