Samsung S7 Edge turns off randomly, doesn't power back on unless charging. Any ideas?

A

AC Question

Samsung S7 Edge turns off randomly, doesn't power back on unless charging

So this morning I boarded a plane and noticed my phone was off. I tried pressing the power button, doing the hard reset combination..nothing. When I got into the office, I put the charger on and it lit up saying it was 95% as I expected... and then I pressed the power button and it turned on. After that, it will randomly turn off and I have to do the same drill to turn it back on (attach a charger and press power).

I did a factory reset and wiped cache multiple times but the issue persists. It even happens right after I do a factory reset when I'm selecting the wifi network during the welcome instructions.

Thoughts? I got this Samsung S7 a few months ago from eBay and they said it came with warranty from Samsung Singapore.
 

belodion

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Jun 10, 2014
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Re: Samsung S7 Edge turns off randomly, doesn't power back on unless charging

Welcome.
A bad SD card, perhaps? But probably a bad battery or something internal.

Posted via the Android Central App
 

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