so i sent my s7edge to samsung for mic not working been phone is 2 months old still has factory warranty today get get this email
by the way the only way they would fix my phone was i had to paid $70.00 for a new back cover that was crack and only then they would fix the rest of the phone under warranty read what they fix that fix the mic not working= don't make sense to me (LCD)???
Dear [personal info removed by moderator]
Thank you for your patience.
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: [personal info removed by moderator]
Ship Company: UPS
Tracking Number: [info removed by moderator]
Serial number: [info removed by moderator]
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD
If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: [info removed by moderator]
Thank you.
Samsung Electronics America
by the way the only way they would fix my phone was i had to paid $70.00 for a new back cover that was crack and only then they would fix the rest of the phone under warranty read what they fix that fix the mic not working= don't make sense to me (LCD)???
Dear [personal info removed by moderator]
Thank you for your patience.
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: [personal info removed by moderator]
Ship Company: UPS
Tracking Number: [info removed by moderator]
Serial number: [info removed by moderator]
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD
If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: [info removed by moderator]
Thank you.
Samsung Electronics America
Last edited by a moderator: