My wife's phone not picking up the latest ATT update

[gnuser]

How do i fix this? Is ATT this slow in releasing the update. Is anyone still waiting in the queue?

 

[SpookDroid]

Maybe they're rolling out the update slowly? If there is, indeed, an update available, you can take it to a Best Buy and go to their Samsung Experience areas; they can update it for you.

 

[Murph5150]

My understanding is the update is going to hit Europe first. I have Verizon and I haven't received the update either.

Posted via the Android Central App

 

[gnuser]

I have received the OTA update on my phone...it was rolled out Jul27

 

[gnuser]

She has encryption on..may be this is causing the problem

 

[SpookDroid]

Shouldn't be. Encryption doesn't affect updates. Is she using an AT&T SIM?

 

[gnuser]

Yes original Att Sim