Samsung Cloud Fails to Backup

I have this response from Samsung support<br />
<br />
Kindly know that we have found an error in the Samsung Cloud server for which we have released an urgent update. Please know that you will be receiving the Update notification once a day until you perform the update.<br />
<br />
*<br />
<br />
If by any chance you do not receive the notification, please make sure that you do not have the notifications blocked in Device Settings > Notifications > Samsung Cloud<br />
<br />
But I'm still not getting the notification
 
Update from Samsung

We are aware of the issue with the Samsung Cloud and we're working on getting this sorted as quickly as possible. The fix for this is scheduled to launch from the 21st December. ^LH

I've just updated the new software upgrade and it still doesn't work.
Extremely disappointed.
 

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