Automatic Answering when taking out of holster case

[Shoesmom]

I bought a holster case for my S7 and have noticed that when the phone rings it automatically answers the call when I am taking it out of the case. Is there any way to disable this? I had the same case with my S5 and never had this problem. Thanks.

 

[B. Diddy]

It's more for Bluetooth, but check to see if the Automatic Answering option is turned on: Phone Settings - Samsung Galaxy S7 edge User Guide

 

[Shoesmom]

Thanks. I did check to see if that was turned on but it wasn't. I realized today that what is happening is the phone isn't automatically answering like I thought it was, it just stops ringing as I pick it up and start taking it out of the holster. My S5 never did that. I guess I was inadvertently swiping over to answer the phone out of habit even though it wasn't ringing and when someone was on the other end, I thought that the phone was automatically answering. So, I guess my question now is, why doesn't the phone continue to ring until I answer it when I start to take it out of the holster case?

 

[B. Diddy]

Check to make sure your Easy Mute option isn't turned on. See pg 137 of the manual: http://downloadcenter.samsung.com/c...G930_UM_EU_Marshmallow_Eng_Rev.1.0_160219.pdf

 

[Shoesmom]

It was on! Thank you so much for the information. I didn't know where to look or what I was looking for. I appreciate your help!

 

[Thelonegranger]

G'day Shoesman, I noticed you found your problem, just incase others on here suffer a similar problem..... Have a look to see if your "NFC" is turned on...
I was having the same problem as you (touch phone or pick it up and stops ringing) BUT, I also had an incessant problem with my phone making constant noises (similar to a message or email notification sound) but it would happen at ANY TIME of day (or night) and would make the sounds up to 100+ times in a row. It would only stop when i shook the phone upside down??? Telstra had NO IDEA until my 12th visit when 1 staff member actually had had the same problem... I was almost ready to turn my phone into a tennis ball until i found out about NFC