My 1 week old Galaxy s7 . Saving my Fingerprint but not reading my prints while unlocking !!!

[AC Question]

My 1 week old Samsung Galaxy s7 . Storing my Fingerprint but not reading my prints while unlocking !!! I have saved 4 fingerprints , twice it did unlock till now. I have no idea why it is happening . Always after 3 trys , it is asking me my pattern to unlock. Need help . The fingerprints seems to be useless .

 

[Javier P]

Mod note. Thread moved to the S7 forum for more visibility.

 

[Philipmom]

When you made your fingerprints did you take multiple angles of the same finger at different places.? Like moving it more up and down?