Hi,
I have a Hotmail account, which had been setup via Outlook Exchange on my phone.
It had always worked without issue, however it recently stopped syncing the Junk mail. I was receiving Junk mail when I logged on via a PC, but my phone (Galaxy S7) stopped receiving the Junk mail.
I removed the account.
I then clivke on thr email app icon and trief to setup the account, but it keeps freezing on 'Checking incoming server status'.
I have turned my phone on and off (is there another way to reboot the phone?).
I have cleared cache within the email app.
I have been trying to connect by both 4G and WiFi.
I haven't changed any settings within the manual setup, so I assume that things like the Domain name are correct (how would I know own though?).
Any ideas how I can setup my email account again please?
Thanks
I have a Hotmail account, which had been setup via Outlook Exchange on my phone.
It had always worked without issue, however it recently stopped syncing the Junk mail. I was receiving Junk mail when I logged on via a PC, but my phone (Galaxy S7) stopped receiving the Junk mail.
I removed the account.
I then clivke on thr email app icon and trief to setup the account, but it keeps freezing on 'Checking incoming server status'.
I have turned my phone on and off (is there another way to reboot the phone?).
I have cleared cache within the email app.
I have been trying to connect by both 4G and WiFi.
I haven't changed any settings within the manual setup, so I assume that things like the Domain name are correct (how would I know own though?).
Any ideas how I can setup my email account again please?
Thanks