1. CHRISALLEN3285's Avatar
    Hello Everyone!!!! I just discovered that the back of my Samsung Galaxy S7 is coming off. Has this happened to anyone else? What do I do? I'm freaking out.
    05-18-2017 12:51 AM
  2. firedept10's Avatar
    Is your phone still under warranty? If so then have it repaired or replaced by Samsung. If not, I would still suggest having Samsung repair it so it's done properly.
    05-18-2017 01:30 AM
  3. cohoman's Avatar
    The back glass is held on with a heat activated adhesive, so the adhesive on your phone is probably losing hold. When I had my broken screen replaced at a local repair store, they used a special heating pad to soften the adhesive to pull off the back. You might try asking your local shop to reglue the back glass or if you're daring you could try doing so with a hair dryer.
    05-18-2017 04:59 AM
  4. dov1978's Avatar
    The back glass is held on with a heat activated adhesive, so the adhesive on your phone is probably losing hold. When I had my broken screen replaced at a local repair store, they used a special heating pad to soften the adhesive to pull off the back. You might try asking your local shop to reglue the back glass or if you're daring you could try doing so with a hair dryer.
    My s7 edge came back from Samsung like that after having the screen replaced. I sent it back and they refused to replace or repair it saying it was perfectly normal and that it would still function normally. I wasn't dunking it in water to find out so sold it on instead
    05-18-2017 05:13 AM
  5. CHRISALLEN3285's Avatar
    Is your phone still under warranty? If so then have it repaired or replaced by Samsung. If not, I would still suggest having Samsung repair it so it's done properly.
    I believe so. I'm not sure though. The crazy part is I put a case on it and it still did this.
    05-18-2017 09:57 AM
  6. CHRISALLEN3285's Avatar
    The back glass is held on with a heat activated adhesive, so the adhesive on your phone is probably losing hold. When I had my broken screen replaced at a local repair store, they used a special heating pad to soften the adhesive to pull off the back. You might try asking your local shop to reglue the back glass or if you're daring you could try doing so with a hair dryer.
    I have no idea. I just discovered it last night and now I'm freaking out because I haven't had this phone long.
    05-18-2017 09:58 AM
  7. firedept10's Avatar
    I believe so. I'm not sure though. The crazy part is I put a case on it and it still did this.
    If you are covered by warranty, make Samsung repair it. It's not normal and they should not hesitate to repair it for you. It's what I would do.
    05-18-2017 01:06 PM
  8. CHRISALLEN3285's Avatar
    If you are covered by warranty, make Samsung repair it. It's not normal and they should not hesitate to repair it for you. It's what I would do.
    There is a kiosk at my local mall that does phone repairs. I'm going to go there first and see if they can fix it. If not I'll just go AT&T and see what they say.
    05-18-2017 01:11 PM
  9. firedept10's Avatar
    There is a kiosk at my local mall that does phone repairs. I'm going to go there first and see if they can fix it. If not I'll just go AT&T and see what they say.
    Okay. But if you do go back to AT&T, be firm with them without being demanding. Let them know that this is not normal and needs to be repaired or replaced.
    05-18-2017 01:15 PM
  10. CHRISALLEN3285's Avatar
    Okay. But if you do go back to AT&T, be firm with them without being demanding. Let them know that this is not normal and needs to be repaired or replaced.
    Of course it's not normal. I've never had a phone do that. When I go to AT&T I'll let them know that this is not normal and that it needs to be repaired or replaced. The good news is that my phone is still under warranty.
    05-18-2017 01:42 PM
  11. firedept10's Avatar
    Of course it's not normal. I've never had a phone do that. When I go to AT&T I'll let them know that this is not normal and that it needs to be repaired or replaced. The good news is that my phone is still under warranty.
    That's fantastic. At least you can have this fixed without it costing you anything. Good luck and let us know how it goes. Thanks.
    05-18-2017 01:54 PM
  12. CHRISALLEN3285's Avatar
    That's fantastic. At least you can have this fixed without it costing you anything. Good luck and let us know how it goes. Thanks.
    Definitely! I'll let you know how it goes tomorrow.
    05-18-2017 11:02 PM
  13. firedept10's Avatar
    Definitely! I'll let you know how it goes tomorrow.
    Good luck! Hope it goes well.
    05-19-2017 03:11 AM
  14. Ereinion#AC's Avatar
    Happened to mine, went to Rogers, my carrier, and was fix under warranty. They replaced the motherboard. I felt like something was pushing the back off.
    05-19-2017 07:52 PM
  15. Ereinion#AC's Avatar
    Happened to mine, went to Rogers, my carrier, and was fix under warranty. They replaced the motherboard. I felt like something was pushing the back off.
    05-19-2017 09:40 PM
  16. Ereinion#AC's Avatar
    Edit: double post
    05-19-2017 09:41 PM
  17. CHRISALLEN3285's Avatar
    That's fantastic. At least you can have this fixed without it costing you anything. Good luck and let us know how it goes. Thanks.
    Good news everyone!!!! I went to AT&T today and when I walked in I told them I have a problem with my phone and when I showed them they were surprised and shocked. They said they've never seen that happen before. The good news is that my phone is under warranty and they're sending me a new one.
    05-19-2017 09:57 PM
  18. firedept10's Avatar
    Good news everyone!!!! I went to AT&T today and when I walked in I told them I have a problem with my phone and when I showed them they were surprised and shocked. They said they've never seen that happen before. The good news is that my phone is under warranty and they're sending me a new one.
    Awesome! I'm glad it worked out for you.
    05-20-2017 07:49 AM

Similar Threads

  1. Replies: 2
    Last Post: 05-18-2017, 03:36 PM
  2. Why is my Core Prime battery draining after system update?
    By Sado Deomeoon in forum Android 5.0 Lollipop
    Replies: 1
    Last Post: 05-18-2017, 06:56 AM
  3. My mobile data is on but why isn't working?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-18-2017, 05:16 AM
  4. How come my Samsung Tab Pro only charges when powered off?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 05-18-2017, 12:34 AM
  5. When I opened a video on my galaxy j2 . Only sound is comming
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 05-18-2017, 12:08 AM
LINK TO POST COPIED TO CLIPBOARD