1. jerrycau123's Avatar
    When I set up my phone I selected Face recognition, worked like a gem, than it stopped working, so I decided to try the Iris scanner, worked Great, that too stop working!... Any suggestions?
    04-25-2017 02:45 PM
  2. ClintRo's Avatar
    clean the sensors? then return the phone.
    04-25-2017 02:48 PM
  3. JasonF's Avatar
    Cleaning the sensors is a good start. What do you mean it stopped working? Does it try to read your iris but just fails or does the iris sensor just not start up anymore?
    04-25-2017 03:21 PM
  4. ClintRo's Avatar
    Maybe try and re-register your face and iris? make sure you follow the directions 100%. I do that sometimes and just blow by the instructions.
    04-25-2017 03:38 PM
  5. Jason Fournier1's Avatar
    One day my iris scan stopped working. The light wasn't even turning on and an error message about it not available. A reboot fixed it.
    Wysdym likes this.
    04-25-2017 06:57 PM
  6. Wysdym's Avatar
    Same here. Been working all day no problems. Nothing changed. Then went to turn on the phone (lock screen) it says the *iris scanner is not available, please try again later* wouldn't light up or anything. Reboot fixed it but really!? Worries me for the future of the phone.
    05-18-2017 12:23 AM
  7. ClintRo's Avatar
    New Features take courage... LOL JK

    Hopefully the issue doesn't recur.
    05-18-2017 07:38 AM

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