As of a couple days ago from 5/17/2017, I've been having some issues with my fingerprint scanner.
Every time I use my s8 for more than a few hours after a restart, the fingerprint scanner decides to completely stop working all together, if I try to register a new finger, it doesn't recognize when I'm placing my fingerprint on the scanner. However, every time I restart the phone the fingerprint scanner works perfectly fine, but only temporarily. The fact that it works perfectly fine every time I restart the phone leads me to believe that the problem is software based and not hardware based. Is there a simple fix or is something happening that I'm just not understanding? Is it a problem out of my hands that could allow me to get a replacement s8 from at&t? I've owned the phone for just about 2 weeks now, and any help would be greatly appreciated.
Every time I use my s8 for more than a few hours after a restart, the fingerprint scanner decides to completely stop working all together, if I try to register a new finger, it doesn't recognize when I'm placing my fingerprint on the scanner. However, every time I restart the phone the fingerprint scanner works perfectly fine, but only temporarily. The fact that it works perfectly fine every time I restart the phone leads me to believe that the problem is software based and not hardware based. Is there a simple fix or is something happening that I'm just not understanding? Is it a problem out of my hands that could allow me to get a replacement s8 from at&t? I've owned the phone for just about 2 weeks now, and any help would be greatly appreciated.