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  1. Thread Author  Thread Author    #1  

    Default Google Store Issue

    i have done a hard reset recently and right after that i tried to connect to the Google Play Store . but i face a problem when i try to connect, it says "Can't establish a reliable connection to the server. This could be a temporary problem or your Android device may not be provisioned for data services. If it continues, call Customer Care." - im using my WIFI network ,i can surf without any problems on my device .
    Now i have tried few solutions that i read on google:
    1)Full Wipe/Factory Reset again - DIDN'T WORK
    2)trying to delete /data/data/com.android.providers.settings - DIDN'T WORK
    3)trying to connect to my Youtube Acc. - DIDN'T WORK

    i'm out of ideas and don't know what to do ... so hopefully you will help me
    i must say that before the reset it worked perfectly .
    Mobile Backup likes this.
  2. Thread Author  Thread Author    #2  

    Default Re: Google Store Issue

    Any help maybe? I
  3. Thread Author  Thread Author    #3  

    Default Re: Google Store Issue

    somebody?
  4. #4  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    Man i wish i could help.
    If i come up with something ill be back.
    Youre not invisible mate dont worry, a lot of people are probably scratching thier heads.
    Have you tried "uninstall all updates" or whatever (to the right of "force stop"?

    When you mentioned youtube.. did u mean youtube didnt work?
    Is your google account where it should be and gmail is working?

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  5. Thread Author  Thread Author    #5  

    Default Re: Google Store Issue

    youtube app is working and everything . but when i try to log with my google account through youtube app, i get the same error . and no , i haven't tried to delete the updates . i will try it now .

    Edit: Nope it didn't help ...
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  6. #6  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    Theres a gapps problem if u cant log into youtube mate.
    What about gmail?

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  7. #7  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    Are you running full stock btw?

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  8. #8  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    In settings, accounts, when u tap "google" does it look like this (with your addy obv lol)?

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  9. Thread Author  Thread Author    #9  

    Default Re: Google Store Issue

    Yep im running full stock i just rooted the device . and yes when i tap "google" and enter my email and password i get same error , i can't log into anything that connected with google . i can only connect my acc through the internet application but it doesn't save/add the account .
  10. #10  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    Im stumped mate.
    As its a generic problem, id make a thread in the full s3 forum titled "problem with GApps.. HELP please" n explain that u cant log into any google app and include the screenshot.
    Good luck bro :thumbup:

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  11. #11  
    DroidXcon's Avatar

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    Default Re: Google Store Issue

    Quote Originally Posted by SkyReacher View Post
    Yep im running full stock i just rooted the device . and yes when i tap "google" and enter my email and password i get same error , i can't log into anything that connected with google . i can only connect my acc through the internet application but it doesn't save/add the account .
    Try to open another google account and log in with the new one. This will determine if its your account or something else


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  12. #12  
    funkylogik's Avatar

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    touchejiz

    Default Re: Google Store Issue

    Ah my pic got deleted lol
    My gmail add is no secret and pretty obv but thankyou for protecting my privacy you lovely mod x
    .....or did i forget to add the screenshot lol?

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  13. Thread Author  Thread Author    #13  

    Default Re: Google Store Issue

    nope its not problem in my google account , i get the same result with 3 other accounts .
  14. #14  
    funkylogik's Avatar

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    Default Re: Google Store Issue

    Yeah but it sounds like a problem with googles suite of apps (Gapps) mate.
    These can be re-flashed

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  15. Thread Author  Thread Author    #15  

    Default Re: Google Store Issue

    Quote Originally Posted by funkylogik View Post
    Yeah but it sounds like a problem with googles suite of apps (Gapps) mate.
    These can be re-flashed

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:

    can you explain me how to do it ? can it damage my phone ? because i don't want to ruin it . i only have it 4-5 days .
  16. #16  
    funkylogik's Avatar

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    Default Re: Google Store Issue

    Wait and see whats said in main forum mate. It hasnt had many hits but remember the time difference. I just duno if its as simple as flashing without root with odin or more complex so im not confident enough to say.
    Are u rooted with custom recovery or anythin?

    quadcore 1gb GS3, Neat Rom by Salesale. Paisley, Scotland, Western Europe :beer:
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  17. Thread Author  Thread Author    #17  

    Default Re: Google Store Issue

    i was thinking of using my warranty so i unrooted it but i can root it again . and no i rooted through Odin ,
    Last edited by SkyReacher; 01-26-2013 at 11:42 AM.
  18. #18  

    Default Re: Google Store Issue

    Here's what you need to do.

    Assuming that you have already rooted your device, use any file explorer app and go to 'etc' folder of your device. (I used Root Explorer and did this on my Samsung Galaxy Tab N8000).

    In 'etc' folder, locate the file called hosts.

    Touch/press and hold the icon of the file to get its context menu and open the file in text editor.

    In the file, there will be one IP address to the localhost, i.e. 127.0.0.1. Leave this as it is.

    There will be a second IP address which may vary depending upon your region or country. Put a # in front of it. (eg. #245.45.14.14). This will mark this entry as a comment and the device won't read it.

    (I would suggest that you backup 'hosts' file before making any changes. In my case, a 'hosts.bak' file was automatically created when I saved the file after editing.)

    Save the file and reboot your device.

    This should resolve the issue.
    Last edited by VivekNayyar; 05-29-2013 at 02:46 AM.
  19. #19  
    INRG's Avatar

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    Default Re: Google Store Issue

    Embarrassed to say but I had a problem connecting to the play store. After an hour of work it turned out that all I had to do was fix the date and time. Not sure how it was changed or why it matters. I found out that the date and time was the problem because all of the website certs were not trusted.
  20. #20  

    Default Re: Google Store Issue

    Google checks certs of your browser/device before authenticating them and allowing you to log on to its servers. If your device is not set to current date and Google checks its certs for authentication, it finds a mismatch between the issuing/expiration dates of the certs and current date of the device. Because of this mismatch Google believes that the device is not valid and the it declines the request. In other words, the authentication fails.

    You can confirm this by changing the year of your computer back to somewhere around 80s or so. You will not be able to log on to your GMail or any other Google account after that. To log on to your GMail or any Google account, you need to set your computer to the current date (time doesn't matter).

    The solution I gave above is applicable on those devices that have correct date. However, I would really like to thank you for drawing my attention to this aspect as well. I never knew mobile devices may also face the same date and time issues.

    Thanks again and I am glad that your device is back up and running.
  21. #21  

    Default Re: Google Store Issue

    HI so it seems your advice works for others but I cannot seem to get the changes made on the host file to save My samsung S3 keeps discarding it. Any advice?
    TIA
  22. #22  

    Default Re: Google Store Issue

    Quote Originally Posted by M Gertz View Post
    HI so it seems your advice works for others but I cannot seem to get the changes made on the host file to save My samsung S3 keeps discarding it. Any advice?
    TIA
    Hi M Gertz

    If you are not able to safe modifications in your Hosts file, make sure your device is rooted. Although you will be able to access the hosts file only when your device is rooted, some smart file explorers might allow you to access it but keep you from changing its contents.

    If your device is rooted, and you are still not able to save the changes in the Hosts file, try using Lucky Patcher. Lucky Patcher has a built-in feature that allows you to reset the Hosts file with a single click. Resetting Hosts file means reverting the file back to the factory settings, hence removing garbage entries from it.

    Let me know if this works for you.
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  23. #23  

    Default Re: Google Store Issue

    Hello everyone,
    I am facing the same problem on my new galaxy s3 (korean Version) its a new phone. I m connected with WiFi network i can browse sites from bowser but when i open playstore it asks for an sign in or create a new one, and when i sign in with my gmail id it says Couldn't finish,cant establish a reliable connection to the server.
    This could be a temporary problem or your Android device may not be provisioned for data services. If it continues, call Customer Care." Please suggest what to do?
  24. #24  

    Thumbs up Re: Google Store Issue

    ... Try lucky patcher...

    It works great...!!
  25. #25  

    Default Re: Google Store Issue

    Quote Originally Posted by VivekNayyar View Post
    Hi M Gertz

    If you are not able to safe modifications in your Hosts file, make sure your device is rooted. Although you will be able to access the hosts file only when your device is rooted, some smart file explorers might allow you to access it but keep you from changing its contents.

    If your device is rooted, and you are still not able to save the changes in the Hosts file, try using Lucky Patcher. Lucky Patcher has a built-in feature that allows you to reset the Hosts file with a single click. Resetting Hosts file means reverting the file back to the factory settings, hence removing garbage entries from it.

    Let me know if this works for you.

    Dude.... Thanxx a lot... Clearing host file... Re worked and connected to network...!!

    My playstore... Working normally...

    I have lucky patcher installed already... But i dont know about this function... Thanxx again...
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