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  1. Thread Author  Thread Author    #1  

    Default Galaxy S3: Speakerphone turns off during calls

    Hi, since three days i having this problem.
    The speakerphone switches off during calls unexpectedly! On Skype during videocalls i have the same problem and the audio switches to the frontal ear.
    The configuration is in signature with last official Jelly Bean version (4.1.2).
    Can you help me?
    Thank you for your attention.

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  2. #2  

    Default Re: Speakerphone turns off during calls

    Hi,

    I had the same problem, if your also getting calls dropped and were using 4.1.1 then i highly suggest you:

    1- Upgrade to 4.1.2 (this fixes a couple of bugs on the phone)
    2- WIPE THE HANDSET FROM THE DOWNLOAD MENU - click on volume up+power button+menu button/midde and wipe handset and cache
    3- this will fix all the problems mentioned above and the speaker problem. Just did that yesterday and things seem to run smoothly.

    I think there is a problem with the root that you put on your device.
    Thanks!
    Thanked by:
  3. Thread Author  Thread Author    #3  

    Default R: Speakerphone turns off during calls

    Quote Originally Posted by Max Thompson View Post
    Hi,

    I had the same problem, if your also getting calls dropped and were using 4.1.1 then i highly suggest you:

    1- Upgrade to 4.1.2 (this fixes a couple of bugs on the phone)
    2- WIPE THE HANDSET FROM THE DOWNLOAD MENU - click on volume up+power button+menu button/midde and wipe handset and cache
    3- this will fix all the problems mentioned above and the speaker problem. Just did that yesterday and things seem to run smoothly.

    I think there is a problem with the root that you put on your device.
    Thanks!
    Hi, thank you for your reply!
    I installed three weeks ago the 4.1.2 official Jb version.
    I don't want delete all apps, data and configuration. Your suggestion ("wipe handset and cache") will not restore the factory settings or initial recent rom condition?
    What it will do?

    p.s.: i rooted my phone because when i upgraded to version 4.1.1 i couldn't paste the texts anymore! I found on web the way to fix the issue rooting the phone and modifying and deleting some files in a system folder....
    Then i hope to avoid the factory reset or to find a way to restore my actual configuration (meanwhile i'm saving all apps and data through Titanium)

    edit: i have just wiped the data cache and the phone seems work better.
    I have tried on Skype for few minutes and it doesn't switch to frontal ear; but unfortunately when i use tha calling phone through speakerphone and i use the navigator the calling switch to frontal ear!!

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  4. Thread Author  Thread Author    #4  

    Default R: Speakerphone turns off during calls

    No, unfortunately i haven't fixed the issues. On Skype I still have the same issue...

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  5. Thread Author  Thread Author    #5  

    Default R: Speakerphone turns off during calls

    On last Sunday I made a wipe data/factory reset and I restored apps and data by Titanium Pro but i still have the issues. ..

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  6. #6  

    Default Re: Speakerphone turns off during calls

    Hi,

    Thanks for the update, it seems the problem came back again from my handset! i believe it might be an app thats causing this problem?!

    I cannot put my finger on it because i downloaded all the apps at once, do you remember what app you installed before getting this problem?

    Regards,
    Hamad
  7. Thread Author  Thread Author    #7  

    Default R: Speakerphone turns off during calls

    It's very difficult to say which app is responsable of issue because could be some only an update...
    Last apps i remember are: RojadirectaTv, BetterBatteryStats, Adaway, Sofascore, Sportytrader...but i don't know...

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  8. Thread Author  Thread Author    #8  

    Default Re: Speakerphone turns off during calls

    I still have the issue despite i have just installed last stock no brand firmware "Ema2"...

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  9. Thread Author  Thread Author    #9  

    Default Re: Speakerphone turns off during calls

    Quote Originally Posted by Max Thompson View Post
    Hi,

    Thanks for the update, it seems the problem came back again from my handset! i believe it might be an app thats causing this problem?!

    I cannot put my finger on it because i downloaded all the apps at once, do you remember what app you installed before getting this problem?

    Regards,
    Hamad
    Have you solved the issue? Another user says that he has the same issue with Omega Rom installed.
    Did you format the internal sd when you done factory reset?
    I didn't format it..

    Sent from rooted Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  10. Thread Author  Thread Author    #10  

    Default Re: Speakerphone turns off during calls

    i have formatted internal sd but i confirm the issue is caused by some installed apps, unfortunately...

    Sent from Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  11. #11  

    Default Re: Speakerphone turns off during calls

    I had this issue and went to samsung and had it repaired they replaced the audio board and now works fine

    Sent from my GT-I9300 using Tapatalk 2
  12. Thread Author  Thread Author    #12  

    Default Re: Speakerphone turns off during calls

    I tested speakerphone for 50min after the factory reset and worked fine.
    Then i installed Skype and some other apps and the speakerphone continued to work fine.
    Just i restored my backup containing all my apps i had the boring issue...

    Sent from Int. Galaxy S3 with stock JB using Tapatalk - Rome, Italy
  13. #13  

    Default Re: Speakerphone turns off during calls

    HELLO
    can you pease send me all the suspected app that in your opinion can cause the problem ?
    I have the same problem and can't solve it ( but still did'nt make factory reset )

    thanks
  14. Thread Author  Thread Author    #14  

    Default Re: Speakerphone turns off during calls

    I'm still monitoring the phone but it seems that the issue is disappeared.
    I don't know if is a coincidence but i installed Siyah Kernel in signature about ten days ago and Nelk2 baseband five days ago and maybe the issue has been solved.
    For the responsable app i have not idea..

    Edit: i can confirm that the issue is disappeared. ..finally..and perhaps could has been an upgrading some app..

    Sent from rooted Int. Galaxy S3 with stock JB, Siyah Kernel 1.9.1 using Tapatalk 2- Rome, Italy
  15. #15  

    Default Re: Speakerphone turns off during calls

    I also have Siyah-s3-v1.9.1-CWM and modem_RIL_CWM_I9300NELK2 and nothing change.
  16. Thread Author  Thread Author    #16  

    Default Re: Speakerphone turns off during calls

    I don't know the reason but for me the issue is disappeared. Some days ago the issue on Skype is reappeared for only two times but i have a Skype mod app and i restored the speakerphone through the proper commando avoiding to close the call.

    Sent from rooted Int. Galaxy S3 with stock JB, Siyah Kernel 1.9.1 using Tapatalk 2- Rome, Italy
  17. #17  

    Default Re: Speakerphone turns off during calls

    But for me the problem is not on skype it`s on normal call.It just keeps switching from speakerphone to earpice by itself.
  18. #18  

    Default Re: Speakerphone turns off during calls

    i m also facing same problem with speaker phone on note 2.... and when i am on bluetooth headset, suddenly voice transferred from bluetooth earphone to phone frontal speaker,,, have u resolved the problem??? i have not rooted phone till now,,,
  19. #19  

    Default Re: Speakerphone turns off during calls

    I was having this same issue. I had just installed Viber a week prior. . I uninstalled Viber and the problem is gone. Simple fix for me.
    Thanked by:
  20. #20  

    Default Re: Speakerphone turns off during calls

    Exact same thing happened to me. Uninstalled Viber and all is well. Thanks for the tip!

    BTW couldn't find where to submit complaint to viber so complained on Twiter got a response with link to submit a ticket.
    Lets see if they do anything with my report...
    Thanked by:
  21. #21  

    Default Re: Speakerphone turns off during calls

    I was thinking about getting rid of my S3 (really frustrated me) and you guys nailed it... it's definitely Viber, hope they really do something about these issues, because i have friends i communicate with only via Viber.
    Cheers and keep up the excellent work...one more Galaxy S3 saved from damnation...
  22. #22  

    Default Re: Speakerphone turns off during calls

    I had the same problem on a new samsung galaxy S4! Whenever the screen turns off, the speakerphone is disabled and transfers to the normal speaker. Problem was solved when viber was uninstalled. Thanks for the post.
  23. #23  

    Default Re: Speakerphone turns off during calls

    I recently changed cars and it started happening to me so I thought it must be an issue with the new cars bluetooth. However after changing cars again and still having it happen I started to worry. After reading this is all makes sense! I installed viber only days before I started driving my last car. I've just unistalled and I'm going to give it a go next time I'm in the car.

    Seriously what a **** up from Viber!
  24. #24  

    Default Re: Speakerphone turns off during calls

    This is on the galaxy s4 any suggestions
  25. #25  

    Default Re: Speakerphone turns off during calls

    I had the same issue with my new Sprint Samsung Galaxy S4 (model # SPH-L720, running Android 4.2.2), which I've had for less than 16 days. When a call connected using either the speakerphone or a Bluetooth device, within 2-5 minutes the call audio would drop back to the handset earpiece, even though the speakerphone indicator (or Bluetooth call audio indicator) would still be showing green (connected). I also had chronic problems with the call terminating on the initial call (within a second of connecting) when connected to a Bluetooth device. Once I deinstalled Viber the problems ceased occurring.

    FYI, I did contact Samsung support. They had me put the phone in Safe Mode by powering down the handset, then powering it back up and holding down the Volume Down button for several seconds as soon as you see the Samsung Logo (NOT holding down Volume Down button and Power Button at the same time), I also pulled out the external 32GB micro SD card too. At the lock screen you will see the words "safe mode" displayed in the lower left-hand corner. When I was in this mode the speakerphone and Bluetooth problems were not evident. Samsung said that this is a good indication that it was an app causing the problems. So glad I did this, instead of following Sprint's advice to return the phone to Radio Shack (where I purchased it recently) for an exchange! Would have been a huge waste of time...
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