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  1. Thread Author  Thread Author    #1  

    Question How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    Scenario:
    I have a very nice Galaxy S3. Unrooted I9300 with latest official firmware.
    I am in a company with an exchange server.
    About 5 months ago, I set up the ActiveSync/Exchange account on my personal Galaxy S3. the policy required me to have a 4-digit pin. Fair enough - pin set up.
    Yesterday, an updated policy was rolled out. Now a 6-digit pin was required. My thoughts was: Hmmm... Okay. Fair enough - pin set up.
    Then the "Encrypt your phone" menu page popped up (grayed out). I thought: This is madness! and pressed back, cancel, everything and removed the exchange account from my phone, feeling like I just dodged a bullet.

    Now here is the problem:
    The settings from the Exchange device administrator still rule my phone. I only had the option to change to a password as a way to unlock my screen.
    I tried to set a password and hoped it would help getting some other options back. It didn't and I can't select pin anymore. All other options are disabled by device administrator.
    My SD card is now unmounted, as it is not allowed, while it is not encrypted.
    Every time my phone reboot, it displays the notice "To use your SD Card, it must be encrypted. Tap Continue to encrypt your SD card". And I have to type in a silly pass code every time I want to unlock... I'm afraid of charging my phone above 80%, as that is when the encryption can start.

    I have removed all device administrators.
    I have removed all certificates.
    I have removed the Exchange account.
    I have rebooted.
    I have unmounted and remounted the SD card physically.

    I could reset the phone, but then my Bad piggies progress and scores (and alike) go *poof*...

    How do I make it stop?

    Samsung Denmark inform me that the only way to get around this problem is:
    • Backup everything through Kies
    • Reset to factory defaults with a check mark in "Format USB Storage"
    • If that doesn't work, send it for repair


    I think I will try to backup as much as possible and do the reset. This must be an Android bug
    Last edited by Nicky Precht; 06-06-2013 at 07:55 AM. Reason: Got answer from Samsung Denmark
  2. #2  

    Default Re: How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    i am not positive because info is lacking here. but i bet its more than exchange. they have your phone in their active directory which means they control your phone and the mail. samsung should sense that and tell you to contact your company for help..
  3. Thread Author  Thread Author    #3  

    Default Re: How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    If you feel info is missing, that I should provide to get help, please let me know.
    About the phone in the AD, it may be, but since I removed all link to that Exchange server, they can't connect with my phone or vice versa.
    The issue is that the phone seems to be determined to enforce the encryption and the other settings from the last policy it got from the (now disconnected) exchange...
  4. #4  

    Default Re: How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    Gah, this happened to me too!!! Frustrating! I have a new Galaxy S4. I actually wrote the first half of this post, played with the phone some more, and fixed it (so far, for now, hopefully fixed it).

    My work also requires Exchange Activesync. I had started to set up my exchange account, but when it got to the encryption part, I exited out (had a bad experience in the past with encryption causing massive loss of battery life on my tablet) and deleted the exchange account. After this, I had a pin to unlock but all the other settings were greyed out. The only thing that was selectable was a password. I thought that maybe the other options would come back if I selected password, but they didn't. I was just stuck with the password.
    I tried deleting all credentials, removing device administrators, removing the SD card... nothing.

    BUT, I thought maybe re-installing Divide and setting it as the administrator might help get the phone off of the residual Exchange policy. I reinstalled divide, set up the account, it let me select a pin again, and I no longer got the message upon restarting that "to use your SD card it must be encrypted". Then went to storage settings, 'encrypt external SD card', removed all the checkmarks, enter pin/password to confirm, and select 'agree' to decrypt. Then I uninstalled Divide. All of the options for screen unlock are now available, and it's not harassing me to encrypt my SD card anymore!

    By the way, check out MailDroid for Exchange Activesync email. The description says activesync isn't supported, but I chose "Exchange 2010" as the account type and it's working for me. Can send and receive emails both on my home wifi and on the wifi network at work. Without the phone or SD card being encrypted. It also happens to be a really nice-looking email app with great support!
  5. #5  

    Default Re: How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    Hi guys,

    I had the same issue like you had. I was stuck with the SD card encrypted after removing the exchange email account.
    Here are the stepts I used to get out of this stuck situation and now I am able to remove the password as well:

    1: I re-added the email account
    2: Went to Security-Device Administrators
    Here I unchecked the Email Exchange Admistrator, then it asked me if I want to deactivate, this operation has removed the email account.
    3: Have rebooted the phone
    3: From Security - Credential storage - I cleared the credentials
    4: I went to Security - Encript SD card - Set screen lock type - then I changed my password - and the Disable button has appeared - doing that it will decrypt the SD card - it takes some time
    5: In the meantime go to My Device - Lock Screen and you'll be able to set None for Security

    And VOILA, your phone is back decrypted as before using mailexchange - of course if you still want to use mailexchange - you need to encript again, and set a passwd.
    I hope it works for you as well!!
    Have a nice day
  6. #6  

    Default Re: How to stop SD card from being encrypted and to remove the Exchange policy from the phone

    Quote Originally Posted by Raul Bilc View Post
    Hi guys,

    I had the same issue like you had. I was stuck with the SD card encrypted after removing the exchange email account.
    Here are the stepts I used to get out of this stuck situation and now I am able to remove the password as well:

    1: I re-added the email account
    2: Went to Security-Device Administrators
    Here I unchecked the Email Exchange Admistrator, then it asked me if I want to deactivate, this operation has removed the email account.
    3: Have rebooted the phone
    3: From Security - Credential storage - I cleared the credentials
    4: I went to Security - Encript SD card - Set screen lock type - then I changed my password - and the Disable button has appeared - doing that it will decrypt the SD card - it takes some time
    5: In the meantime go to My Device - Lock Screen and you'll be able to set None for Security

    And VOILA, your phone is back decrypted as before using mailexchange - of course if you still want to use mailexchange - you need to encript again, and set a passwd.
    I hope it works for you as well!!
    Have a nice day
    Thanks, i followed these steps as i was trying to change settings and lock screen before putting the exchange services back on! dead on! thank you!!!

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