Hi all,
I've had my phone for about 8 months and everything was going fine until it was dropped and the screen broke. I recently had it replaced and they had to do a factory reset in order to complete the process. I was running JB with no problem, but now I've been sent back to 4.0.4. Whenever I try to update I am able to download and initiate the update, but it never completes successfully. I've tried connecting my phone to my computer to use Kies, but my computer doesn't even register that the phone is plugged in. Is there any other way I can update my OS without resorting to rooting it?
If it helps, my phone is from Hong Kong but I'm attempting to update it in Shanghai, China. I don't know if that would cause any problems. Thanks. O
I've had my phone for about 8 months and everything was going fine until it was dropped and the screen broke. I recently had it replaced and they had to do a factory reset in order to complete the process. I was running JB with no problem, but now I've been sent back to 4.0.4. Whenever I try to update I am able to download and initiate the update, but it never completes successfully. I've tried connecting my phone to my computer to use Kies, but my computer doesn't even register that the phone is plugged in. Is there any other way I can update my OS without resorting to rooting it?
If it helps, my phone is from Hong Kong but I'm attempting to update it in Shanghai, China. I don't know if that would cause any problems. Thanks. O